Business ProfileforFly Around Alaska LLC

I purchased fly around Alaskas professional program for $66,385. The program was advertised as zero time to commercial pilot in 3-6 months (I included CFI). I was assured by the owner that I could fly as often as I wanted because they had multiple aircraft and multiple instructors available all the time. I was actually discouraged from purchasing my own plane and using fly around alaskas aircraft because I was told by the owner if your plane breaks it will take months to fix- if our plane cant fly; you can just use another one of our air planes. I was sold on their program and was eager to begin my education. I soon found that what I was sold and what services I received were not the same. I struggled to get flight time due to lack of instructors and lack of aircraft. I approached fly around alaskas owner and requested a refund. I was denied a refund and was told by the owner that well get you through the program. As you can imagine- this made the rest of my time at fly around Alaska boarder-line hostile as I was seen as a problem instead of a customer. I struggled for years trying to get on their flight schedule and it was consistently difficult to find aircraft availability and instructors. It got to the point to where I waited several months for an operable aircraft. When the aircraft became available I couldnt fit into their schedule unless I took time off of work. I wanted to finish the program so I scheduled time off of work. About 5 days before I was finally able to continue my education- Fly around Alaska sent me a new contract that they were requiring me to sign. It included up charges and avenues for them to discontinue my education. I was not about to sign the ***** new contract since I already paid in full for the program I was in. It didnt matter anyways as I was cancelled (again) due to lack of flight instructors. Fly Around Alaska has caused me and my family significant financial hardship. Ive asked several times for a refund.