ComplaintsforRent in Alaska

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business is nit picking at us to try and keep our damage deposit money. We left this house in perfect order and they lied about us having pet smell and urine smells in there. We had no pets. Also, we cleaned that house top to bottom. They nit packed at little things to try and say it was not cleaned. Then they wanted top charge me 75 dollars for them to do their job and inspect it again. The people were extremely rude and demeaning. We are seeking a full refund for our deposit. There were no damages done and it was cleaner than when we got it. Their app also does not give a chance to disagree with them.

  Business response

  10/11/2022

  This unit was not left in the same or better condition. We have pictures from the day the moved in and current pictures of the way the unit was left. There will be a cleaning bill so that we can have it cleaned prior to the next tenant moving in.I have included a before and after picture of the window tracks and the bathtub but in addition the floor was left sticky, there were visible spills and sticky stuff on the counters, carpets needed cleaned by the laundry room. there were 34 flags of items that need cleaned on the move out inspection. I am happy to share both inspections with you again and point out that your lease states: 

  3.6 UPON TERMINATION

  Upon termination of this agreement, ****** agrees to do the following:
  1. Clean all floors, wash all tile/vinyl floors
  6
  Professionally clean all carpets (a receipt must be provided)
  Clean and repair all walls
  Wash inside of all windows, ***** and screens
  Replace any/all burned out light bulbs
  Clean all light fixtures
  Clean refrigerator (top; bottom, behind and inside)/defrost freezer
  Clean stove, oven, drawer and vents
  Clean inside and outside of all cabinets and drawers
  Clean all sinks, toilet bowls, showers and tub enclosures
  Clean all baseboard heaters or heat registers
  Clean out washer and dryer, and the area around behind the units
  Clean in, out, and behind all appliances
  Clean parking area and garage
  Remove and properly discard all trash
  Return all keys, garage door openers and security codes to Landlord. If these items are not returned by Tenant, cost of re-keying
  locks will be charged to tenant
  Note: You may be charged for any "hidden damage" of the carpet found after the move out inspection, if for example; the carpets dry with
  a urine smell or huge spots and it is not discovered until the carpet has dried the following day. Notification would be immediate upon
  discovery.
  The tenant agrees that failure to complete these termination activities will result in charges to the tenant for professional attention to items
  not satisfactorily addressed.

  Customer response

  10/11/2022

   
  Complaint: 18168071
  
  I am rejecting this response because:

  The statements they made are not accurate. First, because their initial inspection only included 30 low resolution photos using a cell phone, and some of those were photos that we had to upload, and was a casual inspection of the premises. Then upon move out, they decided to hold a white glove military inspection complete with 360 high definition photos of the premises, taking into account every tiny detail and making accusations about things that was not our fault. They literally took over 100% more photos when we moved out than when we moved in. They did not hold themselves to the same standards of cleanliness before we got the property as they did when we moved out. Furthermore, they have a system that is designed to ensure that no tenant can receive a full refund of any deposit money. I've already contacted the Alaska ********************** to audit their files to see if any tenant at all ever received a full security deposit return in the last five years. I am awaiting the results of that investigation. We left the house in clean, tenable condition, normal wear and tear. They should feel lucky that they had tenants like us that did not destroy the house like so many tenants do. They purposely did not have a detailed inspection when we moved in, and they purposely made it detailed when we moved out so as to steal our deposit money. They lied about a pet urine smell. We had no pets in the house at any time, and neither can they prove that we did. This company is a sham. 

  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved out of my studio apartment on June 29, 2022. They sent me a bill for $1100 cleaning. I asked for a break down of where this money was spent. They sent me a list of what was cleaned including a dishwasher. Well my apartment never had a dishwasher! I am being fraudulently charged an extremely high amount and they are lying about why.

  Business response

  08/05/2022

  This tenant left the unit in a filthy state and there were repairs that were needed due to the tenant not properly taking care of the unit. Please remove this complaint.

  Customer response

  08/07/2022

   
  Complaint: 17659080
  
  I am rejecting this response because:

  This place was a mess before I moved in. But that still doesnt explain the dishwasher. $1100 is too much to clean a studio apartment. I do not except and want my post to remain thank you.
  
  Sincerely,
  
  *****************************

  Business response

  08/16/2022

  It was listed on your original lease that upon move out you must do the following or have the following done and leave the unit in the same or better condition than the move in inspection report shows: Nothing was noted on the lease about the condition of the unit at move in.

  a) Have carpet professionally cleaned (evidenced by receipt). Note: "Rug Doctor" or other self-cleaning methods are not acceptable without prior written permission from the lessor.

  b) Wash all tile/vinyl floors and cove base.

  c) Replace any burned out light bulbs.

  d) Wash inside of all windows and clean all window *****.

  e) Clean and defrost refrigeration/freezer.

  f) Clean stove, over, vents and replace drip pans.

  g) Clean all sinks, toiler bowls, shower and tub enclosures. 

  h) Clean all baseboard heaters.

  i) Clean the inside and outside of all cabinets (kitchen, bathroom and medicine).

  j) Return all keys and garage door remotes and security codes if needed.

  k) Clean all blinds.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  All the lights in the apartment complex are connected with a remote, the company is AWARE of this, I have several screenshots complaining of the situation. The lights will flicker from the neighbors late in the night and early in the morning to the point where the whole complex has a light battle. I work as a Trauma Nurse and have to be up early and havent been getting much sleep due to the flickering lights at 1-2 am. The company has COMPLETELY been ignoring this complaint for the past 9 months

  Business response

  08/01/2022

  
  Good afternoon,
  
  
  Your email was caught in the spam folder. In regards to the complaint, we have been in contact with the tenant and actually went to the unit with the owner of the building (in June) and did inspect the "lights" issue at that time. The owner has been in contact with the builder as the owner feels it is a warranty issue since this was a new build. Rent in Alaska cannot authorize contractors to go out and do the work without the approval from the owner. The builder and owner have come to an agreement and we have provided tenant contact information to the contractor who will be fixing the issue and they let us know that it will be handled shortly and they will be scheduling directly with the tenants.

  Unfortunately we are not the decision making party in this as it is the owners decision to approve work. We have asked the owner on numerous occasions for approval to have a contractor address the issue she has refused. We are communicating with the builders company to try and get them to honor their warranty work. They have stated they will fix the issue but not sure when. We have done everything within our power but our hands are tied as we do not have approval to spend other peoples money.

  Customer response

  08/01/2022

   
  Complaint: 17537675
  
  I am rejecting this response because:The lights are still not fixed. 
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩