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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dispatched a load on central thru them cost $50 dollars.an issue arose on the pick up points end making friday pick up not possible. they swore and promised it be picked up first thing monday.. and no show, alot of excuses. limited to no response or communication, then swore it be pixked up tuesday , blamed that failure on driver they hired. told them i had zero confidence in their ability to complete the job and *************'s swears throws twmpur tantrum. i reposted the ad at a cost of another $50 to me and canceled their service. I want my original $50 refunded
Business response
05/02/2024
5-2-2024 ************ of BBB spoke with the owner, ******************************* regarding this complaint. ******************** said the consumer did not pay any money ($50.00) to schedule the transport. The company did go on Friday to pick up but the consumer was not ready so they had to reschedule a date. The second attempt to pick up was cancelled due to mechanical failures.
******************** does not offer to refund any money since her company was never paid any money.
Initial Complaint
01/16/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I needed transport of a vehicle from ***** to NY. I was connected with G and G Transport. I needed the car by Friday (01/12) or Saturday (01/13). ***** from G and G guaranteed the car would be there. The the car was picked up he asked for a $150 dollar deposit. I asked for pictures of the car on the truck. The pictures took two days. On Friday I asked the shipper the **** He said Monday (01/15) or Tuesday (01/16), already breaching the contract. I work in law enforcement and had to take the days off for delivery. I was then called on Sunday (01/15) and was told the car was going back to the dealer due to "truck problems". They claimed they made it less than 200 miles. **** would've been by Wednesday (01/10). I had to hire a new shipper at a higher rate due to urgency. The dealer wanted storage fees to take the car back, plus they didn't want the liability. I asked for a refund of my $150 !and was hung up on. They refuse to answer me now.Customer response
01/16/2024
Business claims they refunded the money. Nothing in my account yet but I will keep checking. If anything arrives I will update you immediately.Business response
02/27/2024
2-27-2024 ************ with BBB called and spoke with *****. He said they did have mechanical problems with the truck that was being used. A refund for the deposit was given on Jan 16, 2024.
Please advise BBB if this is not correct.
Customer response
02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
11/08/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I initiated a work order to have my car transported to California. On the initial quote, GNG cited a cost of $900. I agreed to this amount and authorized transport. Then a few days later - without valid justification - they said it would be $1650. I felt she had no choice at this point because they had my car; I signed the new agreement. I then purchased a Cashier's Check in the amount of $1650, but they demanded cash for this COD. They later agreed to accept the CC, but instructed me to make it out to another company.. I've asked them to please cease and desist until I can do further research on their company practices. I don't want them to transport my car under these circumstances.Business response
02/01/2022
Business Response /* (1000, 11, 2021/12/07) */ ****** was informed of the price change, they agreed, attached is the contracted signed by them. We never hid anything from them. please call me at ************ if you have any questions. Consumer Response /* (3000, 13, 2021/12/08) */ No this issue has not been resolved. This company was told to return my money/deposit as well as my car to the regional picked up location. They did not. They instead brought the car all the way to California. In addition, this company works with a network of drivers who will refuse to provide assistance/transport once a quote has already been entered into the system. Once the $900 quote was entered, I was forced to do business with this entity at whatever price they chose to inflate...Initial Complaint
10/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I hired G&G Tranport to transport a tractor from Oklahoma to New Mexico and the roof of the tractor was lost in transport. G&G refuses to replace the roof of my tractor. They should be insured and bonded to take responsibility for any property lost or damaged in transport, since transport is their business. They are not a Responsible company!!!!!!!!!!!! They are claiming that the driver is refusing to provide documentation to support a successful delivery. I told them, of course he is not going to provide documentation to incriminate himself. I would like for them to replace the roof that was lost in transport.Business response
11/18/2021
Business Response /* (1000, 5, 2021/10/18) */ Thank you for reaching out, we have done all that we can our end to assist you on this matter, we have history of all the emails and calls history with the claims department. The claim was declined by the Commercial Lines Cargo Claims Generalist not us if you have further questions please reach to them you have their contact information or you need it again i can gladly provide it to you again.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.