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ComplaintsforServPro of Chilton, Coosa, Tallapoosa, & Chambers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I met with ***** ******* on June 15, 2021 at 1:00 pm to get his franchise to remove the mold in my mother's house in ********* ***** He looked around, said that all that needed to be done was a "good cleaning", and quoted me a price of $600.00. He said that he couldn't do the job that week, but that he would do it the next week. I called on to ask if the work had been done and how much I owed. I have called several times to resolve this matter. He will not return my calls. Then I get a bill via my email on July 21, 2021 with no itemization as to what was done. He refuses to send me an itemized bill. My mother died on August 5, 2021 and because of the work not getting done I had to stay in a hotel to take care of the arrangements and funeral for my mother. I filed a complaint with the corporate office with no results. I have tried to get another ServPro franchise to do the job, but they won't because of the complaint I filed. The rest of this is documented in an attachment.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.