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Complaint Details
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Initial Complaint
02/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Friday, Feb 3, 2023 went by with my granddaughter to inquire about another vehicle. Found one and she signed a paper giving them permission to check her credit score to see if she qualified for financing. We ran out of time and they suggested She drive the car for the weekend. In the meantime, they ran her credit with 14 times and it may be more times that to finance the car which she could not even afford on a CNA salary. They put her as being a nurse knowing she was not. We contacted the manager *****************, and after several attempts finally went back over there. He had no intention of straightening her credit report back right after it dropped 65 points. He said he would check with his legal department and if it did not hurt his business that he would write a letter to get it taken off but as of today he won't even answer the phone. We stressed the importance of her working hard to get her credit to where it was, but that meant nothing to him. He said we should have told them only to run it once. We could have understood if it had only been one time, but not 14. He said he runs credit as many times as he deems necessary. She did not consent to the first one. I called one of the finance companies and one of the credit bureaus only to be told they could not do anything until he wrote them a letter. The bureau even suggested filing a police report for falsely running the credit reports. I mentioned this to the manager, *****************, but was told I could be arrested for filing a false report against his company. This is no way a false report against the company but could help with other individuals that have worked so hard to maintain good credit . I don't want any problems with doing this and just need help on getting her report straightened out.
Business response
03/13/2023
We have a signed credit application authorizing us to submit her information to the banks to secure financing. After we submitted it to the bank the customer called and stated that she could put $10,000 cash down so we had to resubmit to secure financing which we did but the payment was out of the customer's budget. I have shown the credit application and explained all of this to the customer and her mother.Initial Complaint
10/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
in March 2021 I paid the dealership over $30,000 for 2018 ******** cla 250, the company promise to provide a second program key fob this was put in the contract, however the company haven't provide as promise, have reach out many time to Mr ***************************** and he have lied on many occasion even to a point of showing my husband a check that we never recieved. this Key fob cost around $700 to $1000.Business response
11/11/2022
As **************** has told the customer I will gladly cut a check for the key once I receive a copy of the invoice so that I can reimburse her and if she hasn't gotten one cut I will schedule an appointment with her to have one cut.
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.