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ComplaintsforRice Pest Control Company
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Complaint Details
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Initial Complaint
03/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Rice pest control was hired by me to do a termite inspection and treatment in 2018. They have come each year since then and done inspection with me paying each year for the contact renewal. In February I had a water line on the refrigerator break and cause damage to the flooring. When the company I hired to replace the flooring started working they found damage and weak subflooring from termite damage under the house. I've got 15 feet of the main support beam and 15 joists that has to be replaced and a huge bill to pay for it to be fixed. I contacted Rice and explained, went to their office and got a copy of what they said was in my file.They informed me they had sold their company to Northwest Termite. Two reps with Northwest came out to the house, made inspection and said they would advise their higher ups but have had no response. Every year they advised there were no termites and no damage. I paid ****** for the first visit and ****** every year for the renewal. The tech showed me a picture from his phone what he called ," a very small amount of damage on the main support beam". I asked if it needed to be replaced, he said no it's just a small amount. The damage I have is major.I've had several people look at this and give estimates, all of them are several thousand dollars. Close to ******. I don't understand a professional company not consider telling me that this problem was there for the times they were here.Business response
04/14/2022
Northwest Exterminating acquired Rice Pest Control in December 2021. Mr. ******'s property had been treated for active termites by Rice Pest Control in March 2018.2/11/2022 customer contacted our office indicating they are seeing termite activity in the kitchen. Northwest Exterminating Inspector visited property and indicated no signs of current termite activity, only previous and relayed this information to the homeowner. Because Mr. ****** inquired about damage repair, the Inspector notified his District Manager (**** ******) and a follow-up inspection was coordinated with the homeowner. After a full inspection and reviewing all of the associated paperwork it was determined that no active termites were present at the time of inspection and all documentation showed locations of active termites at time of initial treatment mirrored that seen upon inspection. In addition, this termite warranty is for retreatment only and does not cover repairs of existing termite damage. After inspection it was determined the property had been properly treated for termites at the time of the initial treatment and met all state treatment standards. These findings were discussed with the homeowner at the time of the second inspection and the documentation was reviewed with him as well. We do not determine the extent of existing damage as we are not structural engineers/contractors and our contracts and agreements indicate this as well. I explained to the homeowner at the time of the second inspection that we would not cover the cost of repair to pre-existing termite damage however the treatment performed in 2018 met state standards and the termite activity evident upon inspection appears to be previous and had been dopcumented upon intial treatment.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.