Business ProfileforFerguson LP Gas Co

If I could give this company negative stars I would!! My husband called for gas Wednesday before the snow and ice storm that was to come on Sunday night, and was told we would get it delivered by Friday at the latest. We called them AGAIN on Friday to let them know that we STILL havent received our gas, and they told us that they would be delivering tomorrow (Saturday). We tried calling the office Saturday, no answer. We tried calling Monday and Tuesday, still no answer. Finally called again Wednesday after their FB page said that their office would be open, and yet again no answer but left a very long and detailed voicemail of our situation that they have put us in due to not delivering our gas that I forgot to mention we have already paid for! They made sure that they charged our bank that Wednesday that we called, but yet we still havent received that gas that was paid for. We finally received a call back after the voicemail and the guy wasnt even the least bit sorry about THEIR whole mess up. He didnt even admit that it was their fault, what happened as to why it didnt get delivered, or even try to rectify for the situation that THEY put us in any way. Now we are almost out of gas that is used to heat our house plus our hot water heater with negative temperatures. Worst customer service I have ever experienced, hands down! Definitely going to be looking for another gas servicer after this, and if you are thinking about using them I would highly reconsider and would look for somewhere else because clearly they DONT CARE about their customers.