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ComplaintsforBrothers Maintenance & Repair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
September 2020 we entered into contract for kitchen countertop on our primary residence and remodel work on a 2nd home. ************** blatantly overcharged us $800 on the countertop of which he has not refunded even though he claims to have settled his dispute with the countertop supplier. The work on the 2nd home remains incomplete. Mr ******* has made endless promises to correct/finish the job. He has set dates and times over the past 6 months and has made every excuse possible and failed to show up. Unfinished/incomplete work: unfinished walls, plumbing, electrical, incorrect hanging of interior and exterior doors, soffit & siding work. Pictures and contracts will be provided as neededBusiness response
11/18/2021
Consumer Response /* (3000, 12, 2021/10/19) */ Mr ******* contacted us after he received the complaint and made more promises to complete/correct the job. He was to have had us finished up by 10/17, however he never showed. We contacted him and he made more excuses but "promised" to show up on 10/18 by 9:00 am and complete the job. Again, No Show. He called at 9:07 and said he didn't have a crew to finish us completely but would send a couple of guys to redo the soffit/overhang. We paid for NEW soffit and they installed nasty, dirty used stuff. (See photos). He has "assured" us that he has NEW soffit sitting on a trailer and ready for installation. 10/18- Waited on-site for 3 hours and again. No Show Consumer Response /* (3000, 21, 2021/10/30) */ We have been in contact with Mr ******* and work has been done and we are satisfied with his commitment and results.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.