Business ProfileforDixie Auto Parts, Inc.

on May 17th 2023 I dropped off my echo eg3500 generator for warranty repairs with dixie . the engine was running fine but one of the outlets was not operating and a choke lever on the carburetor was broken and needed replacing . they kept the generator for months never calling me to let me know what was happening . I called them after a few months and they told me they tested the outlets and they were working fine ( they were not ) and told me they had a carburetor on backorder . a few more months go by and I called them to ask about it . they told me the engine was locked up and echo would not cover warranty repairs . then they tried to blame me for why the generator was not covered . today Is Sept 13th 2020 and I just went and picked it up. the engine is totally locked up and won't even turn over or run , nor is there any evidence that any work at all was performed . like I said when I dropped off the generator it was in good running order besides the issues I had mentioned that were minor and did not effect the way the engine ran . when I picked it up it was not running at all , they tried to say I needed to pay for a new engine because echo wouldn't cover it and they tried to blame me for destroying the engine . they couldn't check the outlets or do any other testing if the engine wassnt running when I dropped it off to them so i basicly caught them in a lie . they are lying about all this and the owner was **** and condecending and stated "can't help you" and hung up the phone on my wife . my wife can attest that it was running when I dropped it off , I dont like being blamed for things I didn't do and I don't like when businesses don't honor their warranties and try to Weasel out of the repairs and I definitely don't like dropping off a running generator only to pick it back up in worse condition than when I dropped it off . this is by far the worst purchase/dealing with a company I've ever had in my life and I feel I've been wronged .