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          Find a Location

          Auburn University Federal Credit Union has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileAuburn University Federal Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            543 W. Magnolia

            Auburn, AL 36849

            Get Directions
            Visit Website
            (334) 844-4120

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            Auburn University Federal Credit Union has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              543 W. Magnolia, Auburn, AL 36849
              BBB File Opened:
              4/10/2008
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/13/2023

              Complaint Type:
              Billing Issues
              Status:
              Unanswered
              ** ************ Received email from acu on **** *** stating I could skip pay for June or July. When i called to do rep advised me it had to be 6 months since last skip pay which was incorrect. Called back 2nd rep advised 1st rep was incorrect and Restrictions where listed no more than 2 skip pays in 12 months . Which I did not have more than 2. Then rep said I did not get email in June which I did. Advised I did . Then I spoke with Doris who advised she would assist and wave late fee due to confusion. Which is great however mis informing through email and then again on recorded line could result in legal actions.
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

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              Most Recent Customer Review

              Kate E

              04/12/2022

              Very poor managerial customer service skills. Doesn't answer calls for questions, poor attitude, uses sarcasm to customers, has handed out check to others before that were attached to my account and then stated that they couldn't promise that it wouldn't happen again, and when I asked a simple question today on why I needed a cash advance to pay my credit card Stephanie C**** responded with while chuckling "that's like asking why the sky is blue." Extremely unprofessional and very poor customer service skills as a lead in her branch. This credit Union also has outrageous fees and has lost business with my entire family whom had been members for over 14 years. This place has gone downhill quickly and it's very disappointing.

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              Better Business Bureau serving the Fall Line Corridor, Inc.

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