Business ProfileforChic Soul, LLC

I ordered a swimsuit that is very poor quality- very very thin fabric with no support whatsoever although the description states “band for support”. The customer support staff is quick to respond and kind but no real resolution. The second item I bought was a shirt and the sizing seems disproportionate. The return shipping cost is pretty high to receive a gift card in return. The reason I chose to leave a review here is because there are no options to leave a review on the website which is odd. Customer support stated they send reviews after orders are received but not to everyone. So I assume since I reached out I will not receive a review. So disappointed as I was very excited for my first order.

Hello *********, Thank you so much for your feedback. We want to work to ensure that you are happy with your purchase with us. We are very sorry that this swimsuits quality did not meet expectations. Based on your feedback, we have looked at this suit and feel that you are correct. The band does function more to hold the suit in place than for support. We have removed that section from the description so that it now states the suit does have removable cups with the elastic band underneath. We are glad to hear that our customer support was quick and kind and are happy to provide a further step to assist you with your return and waive that processing fee for you. Please note that the information our associate provided you with for reviews was accurate. We work with a platform that will send out reviews to customers for us. But please also note you can directly leave a review on any item on our site. Please follow the instructions provided to you in her email response and you may have your review supbitted for this item. Thank you so much for taking the time to give us your thoughts we thank you! Team Chic Soul