Business ProfileforS & S Appliance Parts & Service, LLC

S&S was originally scheduled to repair our washer machine on May 13, 2024. This was coordinated by whirlpool themselves because our Maytag washer was under warranty and qualified for free repairs. We were informed that S&S would call us on May 10 to confirm our repair appointment. On May 10, we never received a call so we called them ourselves only to find that no ticket was found in their system. We asked to speak with a higher up and they were able to find our ticket, but they had to push out our repair date to May 16 because they needed to send 2 technicians since our washer and dryer are stacked. Some context: we informed whirlpool our washer and dryer was stacked and this was our THIRD attempt at getting this washer repaired. So to have to call and find out we would be rescheduled AGAIN was infuriating. On May 15, we got a call saying that there was no point in them sending two technicians to come out and diagnose the problem on May 16 when they already had the error code and knew what repair was needed, so they could just order the part needed for the washer and come out and repair it another day all in one appointment. Why were we not told this in May 10 or May 13 when we called them? Why did it take them until the day before to decide this? Now we have to wait another week when our washer has now been broken for 2 months!! This repair company wont actually come out and repair anything. They continue to reschedule us and not do their job.