Customer ReviewsforS & S Appliance Parts & Service, LLC

Taking note of all the complaints about this company, I have to recommend requesting ******* as your tech. I had an absolutely lovely experience with him after going through 2 other service companies who could not fix my washing machine. He was knowledgeable and what he didn't know, he took the time to find out. He did not rush, or make me feel like I wasn't an important enough customer for him to take the time to fix my issue. I can't recommend him enough, though I can't vouch for any of the other techs at this company. He might be booked a little ways out, but if my experience is any indication, he is worth the wait.

Very bad service company. We unfortunately had to use them for Maytag repair. This is the second time in less than a year. The first time it took them over 2 months to get out and less than 10 minutes to fix the issue. Still waiting this time, they were supposed to be here tomorrow and cancelled again it the 4th reschedule this time. It would be nice if ******* would revoke their business license. Maytag is not much better, since they contracted with them and them only in **********.I had to give them a one, since it would not allow no stars, which they deserve.

Unfortunately we were referred to use this company by Whirlpool. Very difficult to get a hold of anyone to get on their schedule for a technician to come out. They have failed to repair our refrigerator which has not worked for over six weeks. They have failed to notify us twice (25 Jan & 22 Feb) that they were not going to come during our scheduled appointment. This requires someone in our household to take off from work and wait **** for a technician to no show.

Original appointment went well. As soon as booked, got a text then an email. Technician showed up on time and was every knowledgeable and professional. Did his troubleshooting and scheduled to come back with part and repairs. Told me he had the parts in stock at the warehouse. Here I sit, in front of my computer writing this. Since he was so prompt last time i called. A lady answered and I told her i was scheduled and what time to expect him. She said, your parts havent arrived so we rescheduled you for the 6th. I asked how that happened, where is that and would it have been a text, email or phone call. She said, i dont handle that part. Confusing statement. I asked to be escalated. Put on hold, finally a voice mail to leave a message. How can i be told parts are in stock, then told they havent arrived and then told i was rescheduled without being told I am rescheduled? Is this the keystone cops? Sad, so sad after my initial impression. I will update depending on if i get a call back and if i do, how that goes. If it was a mistake, i can accept it, but to be told "i dont handle that" indicates some customer ********************** training needs to happen. UNACCEPTABLE.

Zero stars. I could have written all these previous reviews. The front line will not let me speak to a higher up. Everyone I have spoken to in Customer ********************** have put the blame on Assurant. Sounds like S and S Appliance Repair is dying and should rightfully so be out of business. Rather than be straightforward, they prefer to deceive and put the blame on others. I will be contacting Assurant AGAIN to ask them to find a reputable repair company and Lowes. This all started Oct 30, 2023 and as of January 11, ****, I have no washing machine repaired.

Worst company! I have been waiting to have my dryer fixed since August. They showed up in August 2 weeks after original appt they rescheduled and did not have wrong part. A month later they had part and no showed for schedule appt because they said they had wrong part again. Its now been 3 weeks and still no part or appt with them. Ive called several times and no one will return my call.

I would ABSOLUTELY give 0 stars, if it were an option! WORST COMPANY EVER. This was a ****** extended warranty, and I have no idea why they continue to do business with them. Out of 5 appointments set, they were a no-show 4 times. Never call to say they cannot make it, never call to advise when it was rescheduled to, just a robo call the day before to confirm. And I have left SEVERAL messages asking to speak with a manager, but they refuse to call, just send an email making excuses. It has been over 2 months, and I am still waiting for my repair to be completed. Calling Lowes to get someone else out. HOW IS THIS COMPANY STILL IN BUSINESS???

If I could give them 0 stars I would. Weve tried for almost 4 months to get our dryer repaired or replaced. There are no techs in my area so every time they order a part, its weeks before they get someone scheduled to come install it. Ive begged them to stop coming back and guessing whats wrong and just write it up to be replaced as I have been pregnant, given birth and am now home with a 3 month old during this whole process and I just want to be able to do our laundry properly. They go out of their way to not have appliances under warranty replaced and they just keep ordering new parts guessing what might work. They have now ordered 4 new parts total, 3 of which havent fixed any of the issues over the span of 5 visits. We are so sick of them that we are voiding our warranty and giving up on our 8 month old dryer and just going to buy a new one that is NOT one of the brands they take care of.

If I could give zero stars I would. My less than 5 month old whirlpool washer messed up and apparently whirlpool only uses this crappy company to do its repairs that are covered under warranty. My initial call was on 6/6 however my washer was broken from the 3rd. When I called in my work order I told them it was my locking mechanism that was messed up and causing the issue. Well once they FINALLY decided to ***** me with their presence they came and looked at it and told me that it was my locking mechanism and they would have to order the part. SERIOUSLY!?!?! Well they were supposed to come back out a couple days later and fix it however they didnt. I called back and they keep telling me they dont have any record of rescheduling. Well they were supposed to come back today and yet again no record of the guy calling me Tuesday the 27th telling me they would be here today. Now they say they are coming July 7th. A freaking month after my initial call. They have horrible customer ********************** and you cant even ask to speak with a manager because all they tell you is I will send a message. I have no idea how this company has been in business as long as it has. Looks like the ** owner retired and whoever took over has run it into the ground. Their ******** page wont even allow comments because everyone is angry at them.

This is the WORST company I've ever had to deal with!! Tried for more than 2 months to get our washing machine repaired. They would call stating someone would be coming out and 3 different (maybe 4) times their service repair people either called out sick or something happened to one of them. We scheduled and rescheduled from the end of January or first of February all the /up until today 4/7/2023 to try and get someone out here. Naturally, they called and someone out sick again. Today was the last straw. We finally just ordered a brand new washing machine and will be delivered tomorrow 4/8/2023. Totally sad this place has so little value for their customers. Instead of making us top priority for a Monday appointment, it was going to be another week. I would NEVER recommend this company to my worst enemy. They don't know the meaning of customer **********************. All they know how to do is pass out excuses and more excuses which no one cares to hear after having to wait for 2 months for someone to come do the repairs. I've spent money going to a laundry mat that I could have put towards this new machine. They have totally wasted my time and money which I'm sure they could care less and it pretty much shows in their inability to handle their business.Whoever owns this place should feel nothing but total embarrassment over the workers they employ. They need to pull up this section and take a good long read and take it to heart and clean your lousy company up! For those who do decide to use this company .... GOOD LUCK!