ComplaintsforGrayson Valley Pet Clinic
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Complaint Details
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Initial Complaint
02/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Detail of the complaint against Grayson Valley Pet Clinic (GVPC) are due to ***************************** and staff neglect while both pets were under their care, violation of principles of Veterinary Medical Ethics of AVMA and refusal of much needed medical treatment of pet by ************ . 1-FYI We have brought both pets ***** and ************************* to GVPC for many years . They were just in on 1/11/23 where vaccines and baths were given. 2-************** has been treated for seizures by ************ for years as well as ear infection with not much relief. 3-FYI since both dogs are medically treated and groomed at GVPC we decided to board them there on 1/12/23-1/15/23. 4(Complaint) we had to pay for 4 days of boarding eventhough they said 3 "due to the office not being open on Sunday". 5(Complaint) We were charged 3 days to give ***** Medication they fill an prescribed yet they could not charge 3 days of boarding? 6(Complaint) when we picked both dogs up on 1/15/23 at 4pm after called ahead they both smelled . Not thinking why we went home. They both had f**** on them . Not cleaned up or taken out as needed while boarded. Neglected 7(Comp) We ***** had p*** on here hips and left EAR. 8(Comp)Called 1/16/23 they said bring ****** in Wed. 1/18 to bath . then when I pick up they charged me . I ask why I was told" ************ said because we cant help it if they roll around in poop". Dr. never came to appologize or try to fix the issue. 9.(Comp) Called 1/18 to get refill of ****************** and Ear meds because her ear was bad due to the p*** got it infected. Dr.said I had to make appt. I did. 10(comp) called the morning 1/20/23 to come earlier they said "************ said we will no longer see you pets " I said why? *** then got on the phone "************ said you gave a bad review on Yelp so we wont see them any more". 11(Major Issure) Refusal for medical treatment without explanation or cancelation and no referral by Doctor ***** I then had to find a doctor **** before the weekend . Refund or pay new Doctor
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.