ComplaintsforThe Greater Birmingham Humane Society, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
No transaction. Can't get Greater Birmingham Humane Society to acknowledge my emails or calls.Have an abandoned dog that is difficult to handle. I am 68 years old. I have no place to keep it that wouldn't be neglectful to the dog. If these organizations are not willing to help, then they need to close up shop.Business response
06/29/2023
To whom it may concern,
The complainant sent an email to our Director of Outreach and Education on Thursday, June 15, 2023, at 4:22 PM, stating that she had left two voicemails regarding her dog that she was struggling with. She stated in the email that she had "been knocked down twice. I have been bitten, chewed on & jumped on" and that she was scared of the dog. In the email, she also mentioned that she had reached out to her veterinarian to euthanize the dog, but they would not. It was also stated that she called her local animal control and 911, but nothing was done.
The Director of Outreach and Education responded to this email on Thursday, June 15, 2023, at 4:26 PM. In this email, an apology was made for the delay in calling back the complainant. We notified her that we were understaffed and were answering calls as quickly as possible. The complainant was asked what happened when 911 was called, and then we offered end-of-life services with an owner surrender request. It was also stated that the phone number that she called was not an emergency line and was used as a message/voicemail line.
The complainant responded on Friday, June 16, 2023, at 4:12 AM, saying that all the dog needed was a new home. She informed us that 911 did not do anything and "They can't do anything unless the dog attacks me or kills me." She then expressed her dissatisfaction with our organization and asked about the employment status of a particular individual.
The Director of Outreach and Education responded to this email on Friday, June 16, 2023, at 7:37 AM. We once again apologized to the complainant that she was not satisfied with our response and service. We also said that we could not confirm the employment status of the person she asked about and did not recognize the name she provided.
That was the last email that was exchanged between the complainant and our organization. We are happy to share these emails with BBB if needed. Our mission is to promote the humane treatment of people and animals through education, advocacy, and services, and we are sorry to hear that this individual was not satisfied with the situation.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.