Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

ProDent Collision Center has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforProDent Collision Center

    Auto Body Repair and Painting

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    330 Gadsden Hwy, Birmingham, AL 35235-1008
    BBB File Opened:
    6/8/2020
    Years in Business:
    4
    Business Started:
    10/6/2019
    Business Started Locally:
    10/6/2019
    Business Incorporated:
    5/6/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Grafton Farmer, Owner
    Contact Information

    Principal

    • Mr. Grafton Farmer, Owner

    Customer Contact

    • Mr. Grafton Farmer, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    After having my truck for a full year I received the first and only call from ProDent Collision center on February 14th, 2024. I was told my truck is ready and its $1200 to pick it up. I switched jobs at the time so 50 days later I called back ready to pick it up and was told I owe $4700. Claiming the work was $2000 and the storage fee was $2700 ($45 a day). The math doesnt add up on storage and I was told they took my dashboard apart because my truck now has electrical issues. The only issue my truck had was frame damage. They let my truck sit for a year and also gave my truck electrical issues somehow. They never called to warn me about storage fees or called to mention them taking my dashboard apart

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Patricia P

    1 star

    01/11/2024

    ProDent is a horrible Body Repair shop. They picked up my car around September of 2023, from then until now due to the shop neglect I have not had my car in four months. Several times they said my car was ready and when I got to the shop the fender was put on crooked the paint job was horrible. The company did very, very poor repair work. He want me to take the car and bring it back later. I told him I would not take my car until everything was correct. It was another two weeks or more before it was ready. Once I pick my car up while driving none of the safety features was working. Each time I called him about the issue and left a message for him to call me back about the issue he never return my call that was around November 24, 2023 and December 11, 2023. I also emailed him pictures when he did call back he said that he had been in court. On December 18, 2023, I had to take my car to a dealership for them to look at the car. Come to fine the wiring on the left back side of my car where the damage was ProDent never fix the wiring on the left side so now the dealership can't fix the sensors due to the wiring never being fixed. Today is January 11, ****, I don't have my car as of yet due to the poor and none repairs did. The dealership can't fix that issue it has to go through a body shop for the wiring to be done in order for them to fix the left sensors. ProDent has caused me mental and emotional stress because of the poor, poor body repairs. I would advised anyone PLEASED don't take your car to this shop.

    Local BBB

    BBB Serving Central & South Alabama

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.