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Find a Location

Royalty Pastries LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRoyalty Pastries LLC

    Bakery

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Royalty Pastries, LLC and Woodrow Hall offer a variety of wedding and event services such as: catering, baked goods, cakes, cake tastings, food and beverage services, alcoholic beverage service, wedding venues, event venues, ballroom, venue rentals, desserts, candies, etc.

    Business Details

    Location of This Business
    5504 1st Ave N, Birmingham, AL 35212-2406
    BBB File Opened:
    11/15/2021
    Years in Business:
    4
    Business Started:
    11/18/2019
    Business Started Locally:
    11/18/2019
    Business Incorporated:
    11/18/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Woodrow Hall
    Contact Information

    Principal

    • Mrs. Princess Ervin, Owner

    Customer Contact

    • Mrs. Princess Ervin, Owner
    • Ms. Renee Price, Event Coordinator
    Additional Contact Information

    Fax Numbers

    • (205) 729-6864
      Primary Fax

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    The company in question is operating under a secondary name attached to the venue Woodrow Hall with no tax history. The contract submitted had alot of errors that at first glance appear to be copy and paste issues. However the company intentionally makes date and pay ambiguous for the purposes of securing a verbal agreement without updating the contract. They charm and finesse the customer into believing their services are secure and in the final hour cancel and say the funds; usually in excess of 2k are non refundable. They also have been proven to double book their services when establishing payment arrangements with no intent to follow through on the client with payment arrangements and float the business to the higher paying client. All of this after a contract has been secured, they also refuse to all you to sign the contract which is weird but it allows the the ability to make changes that the client will hopefully not notice. These are classic bad faith actors and there website has a spyware/Trojan that will auto fill your credit card info when you check their prices, check invoices etc. They try to assure you it's an error and that no payment info is saved but several unauthorized charges later I beg the differ. The even beg that you not report the error and agree to refund the money but it is never received. They prolong the process so it makes it difficult to dispute it with a financial institution because it's not done immediately. Im sure this doesn't work for everyone but I can only imagine those that have trusted them and lost funds under the guise of a contract that wasn't valid in the first place.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joel B

    1 star

    08/31/2023

    We had our baby shower and the experience of dealing with this place was horrible. We paid for an additional hour so the food vendors and some of our family members could get there 3 hours before and set up. The temperature was 89 degrees then and It stayed 89 degrees until the rest of the guests got there 3 hours later and by the end of our 3 hour event it got as cool as 85 degrees. Unacceptable. Imagine working in the hot kitchen for 3 hours. That's absurd! So what's the problem? It was a business error. The assistant got there at the same time as the first people to mess with the thermostat (instead of the room being cooled long before) so there was NO WAY that it would have gotten cold enough for us in time due to the size of the floor and heat outside. The cop that was there earlier went to the floor below us and the floor above us and said both of them were a little cooler. We were never offered to move to a different floor or have any accommodation to deal with the heat. Meanwhile my wife is 9 months pregnant, we had elderly people, people with health issues, the vendors and people helping the hours before, and the rest of the guests had to make the best of the situation. Of course many people had to leave early, but who could blame them......

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