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ComplaintsforKeen Commercial LLC
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Complaint Details
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Initial Complaint
05/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of the transaction: 05/12/2024 Reason: Seller engages in fraudulent sales practices, inducing orders.I ordered three pallets of ****** coffee from the seller, confirming multiple times that they would provide free delivery. However, after the shipment, I received a notification from the shipping company requesting payment. I immediately contacted the seller to inquire about this, and they responded that it was a mistake by one of the employee, **** and that they would not provide free delivery, asking us to bear the shipping costs. Our payment was $5940, but the shipping cost was over $4000, and this was not communicated to us beforehand. In the end, we refused to accept the delivery, but the seller is insisting that we bear the return costs for the canceled order. We believe this is the seller's fault, and they should bear the return costs. We demand that the seller refund the full $5940 to us.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.