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ComplaintsforGulf Distributing Co. of Birmingham, LLC
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Complaint Details
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Initial Complaint
05/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Fellowship Enterprises, Inc. DBA The Road House Lounge **** ******** **** Pell City, AL ***** GDC of Birmingham account # ***** I am writing due to concerns & issues with not receiving beer deliveries. This has been an issue for many months. I have reached out to the ABC Board on many occasions about lack of product delivery. I have been told that I must buy from my authorized distributor which is GDC of Birmingham. If I buy from another source I will be faced with thousands of dollars in fines & possibly loss of liquor license. I have also been told that they receive many complaints each week on GDC of Birmingham. It appears that there is a huge malfunction in the warehouse and nobody is taking responsibility or being held accountable. My delivery schedule is bi-weekly on Friday. I have been ordering weekly in hopes that I might receive a partial delivery at least once during the month. I am running out of product. Product, that I can only purchase from GDC of Birmingham because of Alabama Alcohol Beverage Control regulations.Business response
07/08/2022
First, we apologize for not responding sooner. Email is a very challenging method of communication if the matter is pressing, particularly when the email comes from an address that our system doesn’t recognize (such as the BBB address). Cyber crimes are running rampant and we are doing our part to vigilantly defend.
Secondly, we will make every effort to contact this customer today and resolve any issue.
Finally, pease know that we are struggling with the labor market but we are absolutely doing everything within our power to properly service our thousands of accounts. Primarily, we are completing construction on a brand new, state of the art facility in the Jeff-Met that will help with many issues. It has been a two year process but we hope to move in within 60 days.
Customer response
07/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17286314, and find that this resolution is satisfactory to me.
Sincerely,
******** *******
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.