ComplaintsforSavanah Auto Sales
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently was in a car wreck and had to start searching for a car. I came across this dealership and thought everything was good until I started having issues with my car a week after I bought it. They have had my car over 5 times and kept telling me they were fixing the issue. Come Saturday 08/27/2022 I took my car to a professional mechanic just for them to tell me that my car's transmission is burned out. I am a single mother of 2 children and I need a vehicle. They sold me a messed up car and now I can't do anything about it.Business response
08/31/2022
******* ******* *** purchased 2008 Chevorlet Impala on 5/25/22 with 141,088 miles on odometer, she test drove this car then she went to a lender ( ******** ******* ) to get financed, based on her credit history they approved her for this car only as you know this is a used car lot we sell cars { AS IS } ( Out of courtesy we gave her 600 miles warranty on transmission or engine only.)
since she purchased she came her some 3 times :
* First time there was a pedal sensor issue we replaced it with out any charges.
* Second time she came there was a oil seal leak from transmission we replaced it with out any charges.
* Third time she came back with oil leak so we diagnosed it and found seal line and transmission oil sensor was not working so we replaced it without any charges. ( We lend her a different car while 08 chevorlet Impala was getting fixed by mechanics for some 15 days with out any charges. )
***Facts total miles when she purchased was 141,088......./ miles when we last fixed the above car was 144,612 ( She drove 3,524 miles from the day she purchased this vehilce and our warranty was only for 600 miles on transmission or engine only. )
We are no longer obligated to fix her car, unfortunately she dont seem to understand of buying a used cars.
sincearly,
Savanah's Auto Sales
Tahir
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.