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ComplaintsforDEC Fire and Water Restoration
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Requested the service to have the air vacuums due to a water leak in the walls. We then called and requested them to return and pick up their equipment. They showed up two days later and charged us for the entire time the equipment was in our home. When called to address the issue with over charging they would not change the invoice for overage. Resolution would be to not be charged for the day extra because they did not come remove their equipment when requested. The amount charge was for $2711.11Business response
11/03/2023
This letter is in response to a BBB complaint filed against DEC Fire and Water Restoration, LLC by *********************************. The claim for this complaint happened on or about April 11, 2023. DEC responded to a water damage issue at ************************** home, and performed emergency services, as a result of this loss. ********************** signed our contract on April 11,2023 and services were performed without incident. Supporting documents for this service is available upon request, to include the contract, moisture readings, field notes, and pictures.
DEC sent an innvoice to ********************** and his insurance carrier, USAA. Account coordinators at DEC reached out to ********************** on multiple occassions, for payment of this claim, with no response. Multiple phone calls , and collection letters, were sent to **********************, again with no repsonse. DEC made 3 final collection attempts in writing, the last to include a Final Attempt To Collect letter. All of our correspondence was ignored.
This account was placed for collection on September 11,2023, and a collection attorney representing DEC, began the collection process. After contact from our attorney, ********************** sent an arbitrary payment of $300 directly to DEC, on or about October 5, 2023. ********************* then filed a complaint with the BBB against DEC.
************************** account remains in collections, with a balance of $2411.11, plus additional attorney collection fees that apply. ***** and ****** is the collection attorney handling ************************** acount, and I would encourage ********************** to contact the attorneys at ************ with any settlement offers.
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Customer Complaints Summary
6 total complaints in the last 3 years.
5 complaints closed in the last 12 months.