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Find a Location

Flex has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Flex

      5330 Technology Ln Birmingham, AL 35217-3550

    Business ProfileforFlex

    Data Systems Consultants

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Based on information provided, this company offers mailing services,creative design, web design & hosting, variable digital printing, presorting and bar-coding.

    Business Details

    Location of This Business
    5330 Technology Ln, Birmingham, AL 35217-3550
    BBB File Opened:
    9/1/1991
    Years in Business:
    43
    Business Started:
    4/1/1981
    Business Started Locally:
    4/1/1981
    Business Incorporated:
    5/14/1981
    Type of Entity:
    Corporation
    Alternate Business Name
    • MSB, Inc.
    Business Management
    • Ms. Lisa Thompson, President
    Contact Information

    Customer Contact

    • Ms. Linda Thompson, Secretary/Treasurer
    • Mr. Alan Thompson, Vice President
    • Ms. Lisa Thompson, President
    Additional Contact Information

    Fax Numbers

    • (205) 841-7322
      Primary Fax

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Almaz D

    1 star

    05/29/2024

    Flex has the worst customer service I have ever encountered!!! When I first signed up with them a couple months ago, everything appeared to work fine but all of a sudden 5 DAYS AFTER MY RENT WAS DUE, I was told there was an error and subsequently my rent was not paid. I was charged a late fee by my apartment because of it but I chucked it up as a mistake and let it go. However, I am attempting to register with them again but now I can't log into my rental property through their app but I can login just fine on the rental portal website which clearly shows there is something wrong on their end. I have been emailing with their customer service agents for over 2 weeks now. I have been asked for the same screenshot of the error message 3 times and instead of transferring it over to IT, right after I send the screenshot, they transfer me TO ANOTHER AGENT that starts the process all over again. They are very unprofessional and an agent even asked for my pin and when asked for clarification about it, I was transferred to a different agent again!!! At this point, it's quite obvious their business appears to be fraudulent and/or operates under deceptive practices.

    Flex Response

    05/30/2024

    Flex does not rent property of any kind. We are a variable data printing, mailing, web dev, marketing company. ****************** is not a customer of **********************. He has confused us with another company.

    Flex Response

    05/31/2024

    This person seems to have interacted and is posting a review for this company ************************************** which is rental payment app. This is not us. We are https;//Flexdigital.com This review is posted to the wrong BBB profile. We (Flex) have had no interactions with this individual.

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