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ComplaintsforFleetio
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am writing to formally file a complaint against Fleetio - **************** Software and Maintenance System with regards to an ongoing issue that has caused significant financial harm to our business. This was caused by unwarned overcharges, totalling approximately $8000, that we have observed over the past few months.When we initially attempted to communicate with Fleetio regarding these unexpected overages, we were informed that the reason for this increase was due to the fact that we had recently added new units/vehicles to our fleetio account. It was explained that we were being charged on a per-unit basis. Users within our office have the responsibility of entering various data, including the addition of bins and other supplementary equipment into the Fleetio system. Regrettably, there were no indications or notifications that alerted them to the fact that these actions would result in increased charges. The system's poor management becomes evident in its failure to provide any warnings to users about potential cost increments due to unit additions. Users in our office were never informed or cautioned by any member of Fleetio's team, even when these issues began to arise.We reached out to Fleetio's customer service to seek resolution, they informed that there was nothing they could do to resolve the situation. Fleetio's absence of warnings and poor support, had an unexpected impact on our business operations. We are eager to resolve this matter and seek your assistance in addressing this complaint against Fleetio.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.