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Find a Location

New JMW Funeral Home has 1 locations, listed below.

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    Business ProfileforNew JMW Funeral Home

    Funeral Homes

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1428 Burlington Ave, Birmingham, AL 35217-3412
    BBB File Opened:
    2/23/2021
    Years in Business:
    12
    Business Started:
    12/6/2011
    Contact Information

    Principal

    • Douglas Howard

    Customer Contact

    • Douglas Howard
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/23/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    Okay, so May 21st, my mother passed away due to a drug overdose. She has 4 children. One daughter that was running the streets with her. Doing the drugs she was doing. I spoked with New JMW funeral home on the matter being that her body had been brought there, Im assuming. Well, I warned New JMW not to do business with my little sister from the jump. Being that she, along with my mother, are not suitable for handling such and emotional situations(let alone, by herself). Well, Mr. “*****” of JMW (due to his lack of ability to use common sense and, I’m sensing, pure laziness) decided to ignore my wishes and let my little sister ******* ****** do ALL of the process by herself which is highly illegal. They did have Esignatured from my two other siblings, but this process has been the absolute worst experience of my life. Mr. ***** got defensive last time we spoke because I was upset at the fact that I had already taken off from my job in order to handle my mothers funeral arrangements, paperwork, etc. and Mr. ***** being his narcissistic, egotistical norm, told me several times “One sibling cannot do this by themselves” (WHILE ALSO claiming that “he thought I was the Brother of the deceased”, whereas I’m the Son and Told him that several times on the phone. Finally, I waited two whole weeks after Not hearing from JMW so I called again got no answer, waited another week and called three more times still no answer. That evening I sent an email to J?? MW funeral home and the other Director of the funeral home finally called me and said that my mother’s ashes had been back from cremation for about four days and that Mr. **** had neglected to call us this other Director also informed me that this is probably Mr. *****’s last week for lack of capability of doing his job correctly. When Mr. ***** found out that the other Director had told me yesterday Wednesday, June 22 that I could come today Thursday, June 23 to pick up my mother’s ashes, Mr. ***** suddenly called my sister.

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