ComplaintsforGunprime, LLC

• Initial Complaint

  01/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a gun off the website and after I received it I noticed there was a bunch of scratches and dings and the rails were unaligned to the point where I couldn't install any sights. I contacted them through email and they were very spotty the entire time. I have all the emails and photos of the damage after a lot of back and forth I ended up just sending it back and getting a refund. But when I talked over the phone I thought I heard the guy say not to send the box it came in but he said don't use as the shipping box. So I didn't send the original box for the gun I told them I'd send it back and they wouldn't give me another shipping label and they refunded me ******. I would like to send it back and get my full refund. I appreciate any help they won't email me back.

  Business response

  01/29/2024

  The amount refunded reflects a 15% restocking fee and the shipping charges each way. We didn't receive the firearm back in its entirety and it's no longer in new condition.

   

• Initial Complaint

  06/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order date: 5/31/2023 Order total: $312.61 Ordered items: Qty. 7, Sig ***** P365 15-rd magazines, factory new Dispute: Order arrived severely damaged, requesting replacement order Communication: No one answers the phone or returns calls. Email communication is extremely slow. Thus far, no resolution has been offered.Requested resolution: Replacement order, opportunity to keep current product at significantly reduced price.Order #: R562106235 Tracking #: 1ZAK58330320009016

  Customer response

  06/27/2023

  Complaint ID: ******** has been resolved.

• Initial Complaint

  12/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Placed an order on Dec. 18 for a firearm. Literally an hour later I sent them an email informing them that I wanted to cancel the order. I understand that it was a Saturday, but figured they would look at their emails on Monday and act accordingly. But to my dismay on Monday the 20th I get an email, an hour prior to their customer service lines starting work or store opening, that the item is getting ready to ship and a shipping label was created. I called as soon as the phone lines opened and informed them I wanted to cancel the order but was told "a label has been created and I would have to pay a RESTOCKING FEE, company policy". This is a pretty shady common practice that these companies do to try and squeeze these "fees" out of people to make a buck. I understand that they are trying to get orders out as soon as possible, but I see a lot of these companies make their $$$ from these type of restocking/return/cancelation fees, pretty sad and not the way a company should operate. Companies like this should pray Amaz** doesn't get into the firearm business as 50% would be gone in under a year because like other firearms stores or companies they just care about money and not their customers or have any integrity. Many other companies out there, with great CUSTOMER SERVICE to give your hard earned money to. I'm disputing it with my credit card company and filing with the BBB, which they aren't accredited by, don't have time to waste on this nonsense of emailing back and forth and they lost out on a potential customer for life, I'm steering clear of this site.

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2021/12/27) */ CANCELLATION AND ORDER CHANGE FEES We invest time and money to prepare every order that is placed on our site, even before the order ships. After you have placed your order online, or over the phone, with a sales associate, you will be charged 10% Cancellation/Change fee if you decide to cancel the order or substitute products. You will not be charged any additional fee for adding items to an existing order. By placing an order online or making a phone order with a sales associate you agree to pay this 10% Cancellation/Change fee should you cancel or change your order. Our business is not set up to change orders easily. We apologize for having to implement these changes, but it is necessary in order to keep our prices low for our customers. Consumer Response /* (3000, 7, 2021/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated in my original complaint, shady business practices. Steer clear of companies like this.

• Initial Complaint

  10/16/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  As soon as I am lied to about an internet purchase my patience goes to zero. Have been lied to twice now. On 10/9/2021, purchased a CZ USA 97B 45 ACP 10 Round Capacity 97 01411 from GUNPRIME. Paid via credit card, and the funds were taken from my card that same day. (SEE RECEIPT) Called GUNPRIME on 10/14 and inquired when my firearm would ship. Was told it takes 1-5 business days. Asked if it would ship tomorrow and was told that yes it should. Tomorrow would have been five days (10/15). Called again on 10/15. Was put on hold for several minutes then told my firearm would ship that day (Friday 10/15) and they would provide me with a tracking number via provided email. Received no email with tracking number and when I checked GUNPRIME's website my order has yet to ship (10/16). I want no excuses from the seller. REFUND MY MONEY.

  Business response

  10/26/2021

  Consumer Response /* (2000, 5, 2021/10/25) */ Gunprime refunded my purchase price and shipping charges. This transaction, now, I consider "Closed".

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩