Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Medical West Freestanding Emergency Department has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMedical West Freestanding Emergency Department

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5300 Medford Dr, Birmingham, AL 35244-2108
    BBB File Opened:
    5/12/2016
    Years in Business:
    9
    Business Started:
    5/5/2015
    Business Management
    • Mr. Monty Gooch, Director
    • Charlene Jordan
    Contact Information

    Principal

    • Mr. Monty Gooch, Director

    Customer Contact

    • Mr. Monty Gooch, Director
    • Charlene Jordan
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/16/2021

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Medical West Hospital has filed a credit claim on my account for a ER hospital visit that was not mine. We, my husband and myself, have called them multiple times to correct their error, with promise of fixing the billing issue, however, I just received a letter in the mail saying they have turned my account over to a credit solutions company. I took ******* ******* ***** to the ER while she was visiting Birmingham. She provided her own military ID along with her SSN for billing purposes, however, since she was only 17 at the time, they requested mine as well. We made it very clear that her mother has sole custody of *******, and that she is under her Tricare insurance. *******'s SSN is XXX-XX-XXXX, and her mother's is XXX-XX-XXXX for billing changes necessary. They are located in ****** ******, VA as of now. After giving this information to the billing personnel, they still starting sending bills to my home, addressed to a ******* *****, which is not even the correct spelling of my name. So you can see how much attention to detail they are paying. The amount owed is $695.75 on the Holloway Credit Solutions, LLC letter I just received. This amount is also incorrect, as Tricare covers all ER and hospital stays or bills for the military. Please contact Medical West or Holloway Credit Solutions to find resolution for this issue. I need this removed from my credit report immediately. Thank you for your help in resolving this issue.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nina J

    1 star

    07/07/2023

    On June 30, 2023, I visited the Medical West freestanding ER. ************************** was the doctor for my visit. I was suffering from muscle spasms on the left side of my neck. My blood pressure was higher than normal. The doctor walked in and asked me what was going on. I told him muscle spasms. Not once did he listening to my heart, check my lymph nodes under my neck, blood work, x-ray, check ears, nose or throat during this visit. He diagnosed me off of what I told him I had (muscle spasms). He ***** try to figure out what was wrong for himself. I dont feel that a $250 payment is due to this facility. The doctor ***** do anything for me. After received two shots and four prescriptions. They gave me a prescription for **************** for Percocet. Can you say careless. When I got home, I called to let them know that they gave me someone else prescription. It was no apologize. They told me to trash the prescription. This was the worst experience Ive ever had at an ER facility. My debt should be cleared because the doctor ***** do anything but give me prescriptions. It was a waste of my time. I followed up on July 5, 2023, with my primary care doctor. He gave me a complete examine and x-rays.

    Local BBB

    BBB Serving Central & South Alabama

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.