ComplaintsforMoultrie Feeders
Hunting Gear
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Complaint Details
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Initial Complaint
07/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased the Moultrie w42i trail cam on 10/22/22. The purchase receipt was sent to Moultrie for warranty. This camera is advertised to take ****** images on battery life. It is not connected to our phone. We have been sent 2 replacement cameras and they consumed a huge amount of battery life and one did without even being turned on or mounted outside. The longest the batteries have lasted in operation outside is 5 days with 23 pictures set to low resolution and 15 sec delay. We dont take videos.Moultrie has sent 2 cameras , a formatted card, and even their batteries. We have exhausted ourselves trying to find out why all 3 cameras have the same battery issue even turned off laying on the table inside.. We even ask if tech support tested the cameras sent back. The answer was no. At this point we have exhausted all efforts to receive warranty satisfaction. We have done everything requested of us and want a refund of full purchase price. There is no way anyone could afford to replace batterys every few days. We have communicated with Moultrie but the fix is to keep sending cameras. The ideal thing would be to admit this camera series is faulty and when requested refund the purchase instead of sending out cameras with the same battery life issues.We purchased Moultrie because the very old one we had lasted for years and the batterys lasted over a year. The lens on the old one deteriorated over time and that was due to weather exposure. Many calls and emails have been sent to try and resolve this issue. We have done our part.Business response
08/01/2023
The last interaction we had with the consumer was on 6/29/23 when we replaced the defective unit. The customer thanked us for our assistance. That was the last communication we received. We were unaware the replacement unit we sent them was also defective. We are unable to give a refund because the product was not purchased directly from us, it was purchased from ******** However, we want to make this right with the customer, so they are satisfied. I am going to have our supervisor give them a call. We will be glad to send them a different model camera as a replacement. We will also make sure the replacement we send if tested and working correctly. We will contact the customer today and work on a resolution.Customer response
08/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time . All response has been through e mail from Moultrie. Moultrie didnt call. I called them and was emailed.I'm not positive the camera sent has been tested because we received it too quickly after selecting it as replacement but we will try. They clearly need to update warranty information stating no refunds will be given on any camera purchases outside the actual business and that ****** pictures on battery life if all their cameras don't do that. We are willing to once again try like we have before. This is camera #4 . It's mounted now. Batteries show full charge on a volt meter so time will tell. Thank you.
Sincerely,
*********************Initial Complaint
01/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My field camera was still under warranty and the camera stopped working properly so I contracted the company and they said to mail the camera back to them and if it couldn't be fixed they would send me a new camera equivalent to the one I was mailing back to them. I received a new camera and it's a less equivalent camera than I had. The picture quality is worse there is no sound and mega pixels are less. I had 18 mp they sent 16 mp.. I contacted them and a supervisor was supposed give me a call but I has not heard a word back from them it's been over a week. Would like the same equivalent camera or a refund from original purchase.Business response
01/31/2022
Business Response /* (1000, 5, 2022/01/18) */ It was great chatting with you recently. Your P120i is on the way! Thank you for your patience and please let us know if we can help out in any additional manner.Initial Complaint
11/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 12/2020 I purchased 5 XV 6000 cameras and on XA 6000 trail camera. Were first used on 9/2/21. Since then has been a complete disaster. I had to send one camera back within one month of having it out. That camera was warranty with a "new" delta. The delta does not do half of what is advertised to do. Does not take anything more than one picture at a time and the IR flash cant see anything more than 10 feet in front of it. In Nov. 2021, I have had several issues with two other camera's dropping from the server. Would go and have to manually restart cameras weekly. The cameras drain batteries (lithium) very quickly (within a month. The Moultrie mobile app will tell you batteries and camera are fine, but notice camera does not take any pictures for 2-3 days and go look at camera and find that it has either fell over server again or batteries are dead. Two cameras in question were just warranty for 2 replacement XV 6000. I stated since I got a delta for the first warranty and wasnt given an option that I would like a 6000 for the delta as well. Was told would get 3 XV6000 in the mail. On 11/23/21 I received one delta only! I am tired of dealing with this company and their issues. I shouldn' have to call them weekly for technically issues, and first blame it on SD card issues, were the recommended class 10 SD cards are used (not ultras, high speed, etc just base class 10 SD Card). I have spent a lot of money on these cameras, and well over $200 in lithium batteries in less than 3 months! Some times cameras would show no signal and then next day would have full signal and would do this every other day, i believe which resulted in high battery usage. Use to use Moultrie, but highly upset with this less than 3 month experience. I will be willing to return all cameras (and pay for shipping) but I want to be refunded all cameras bought at price I paid (which Moultrie has proof of purchase for each camera because needed it for warranty claims and registration.Business response
12/21/2021
Business Response /* (1000, 5, 2021/11/29) */ It was a pleasure chatting with you recently. Your replacement devices are on the way! Please reach out if you have any additional questions.Initial Complaint
11/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have had a problem with both my cameras. I called 3 different time 2 weeks ago and sat on hold until it said leave a call back number and someone would call me back within 24-48. I still haven't received a call. Then I live chatted with someone about the first problem and it was somewhat resolved. Now I'm having an issue with another camera and left call back number with them and also left a message for someone to message me back. Nothing has been done to reach out to me. They have 3 different ways to contact customers back call back, text, and live chat. None of which are any good and none of which work because they do not return any.Business response
12/14/2021
Business Response /* (1000, 5, 2021/11/12) */ It was a pleasure chatting with you recently. Your warranty replacement device is processing and will ship as planned. Please let us know if there is anything else we can assist you with to help you have a great season!Initial Complaint
10/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Camera was purchased on 11/24/2020 for ~145 + tax and came with a 2 year warranty. When I initially tried to start it up, the camera wouldn't turn on at all. Got in touch with support on 1/4/2021 to notify them of the issue. Was "successful" with a hard reset troubleshooting suggestion from Moultrie. Put the camera in the woods in March of 2021 and pulled the card early October 2021 only to find there were no photos and the camera will not turn on again. Responded to the initial email thread, (Request XXXXXX), and notified Moultrie that the camera isn't working again. Tried the hard reset with no luck. Notified them that the troubleshooting wasn't successful and asked what the next steps are for a replacement/refund. Please see attached email thread. Moultrie has stopped communication and I am fearful they are not standing behind their product. I just want them to honor their warranty and replace or refund the faulty product.Business response
11/08/2021
Business Response /* (1000, 5, 2021/10/29) */ It was a pleasure chatting with you recently. The warranty process for your device is underway. Please let us know if we can assist you in any additional manner! Consumer Response /* (2000, 7, 2021/11/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Moultrie upheld their warranty and replaced the camera.Initial Complaint
10/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company is selling an inferior product marketed during a pandemic for an "affordable price." Upon purchasing said trail cameras they do not work as advertised. They continue to collect money on customers and have yet to fix the issues. Multiple failed attempts to speak with customer service, or when you do the service techs blame it on batteries and do not give you a straight honest answer.Business response
11/10/2021
Business Response /* (1000, 5, 2021/10/29) */ We apologize for any issues you are experiencing with our devices. Also, we would like to replace your devices under warranty and have reached out several times to do so. Please get back to us when you have time to verify some information and we will get you all taken care of.
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Contact Information
Customer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.