ComplaintsforZarzaur & Schwartz, PC

• Initial Complaint

  05/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ****************************** I do not have a contract with Zarzaur and Schwartz P.C., they did not provide me with the original contract as I requested,

  Business response

  05/13/2024

  I believe this BBB complaint was accidentally filed against my office (Zarzaur Law LLC d/b/a Zar Law: A Human Rights Law Firm - www.zar.law or www.zarzaur.com) in error. My office represents individuals (primarily human trafficking survivors and child *** abuse survivors) in civil litigation. It is clear from the information in the complaint that was filed with the BBB that the consumer is seeking to file a complaint against the Zarzaur & Schwartz law firm regarding a collections matter. The Zarzaur & Schwartz law firm is also based in ********** and does collections work. My office is not connected to that law firm at all. My office represents crime victims and we do not do any collections work for companies. One of the original members of that law firm was my late uncle. He died in 2020. The website for Zarzaur & Schwartz is ************************ and the phone number is **************.

  Please let me know if you need anything further from me and also please confirm that this complaint that was inadvertently connected to my law office is closed and removed. Thank you, ******* Zarzaur

  Business response

  05/15/2024

  This complaint concerns two files placed in our office for collections by our client ************************** Inc.  Default judgment was obtained on 12/24/2023 in the Small Claims Court of **************, case SM23-900885, for both files.   We received a call and an email from ************** on 5/13/2024 requesting validation for both files.  Validation of the account in full compliance with all FDCPA requirements was mailed to ************** the same day the request was received. ************** should receive these documents in a few days.  This validation includes monthly statements from the original creditor that were mailed to the mailing address provided in this complaint.  Zarzaur & Schwartz,P.C. is a law firm.  We do not purchase debt or report to credit bureau reporting agencies.  Further inquiries concerning credit reporting will need to be directed to our client.    

• Initial Complaint

  03/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are trying to *** me for a account that has nothing to do with them I never had any type of business with them and they keep calling me to make payments when the account I had with the bank is 7 years old so I don't know why they are trying to get money out of me when that account has nothing to do with them.

  Business response

  03/22/2024

  Zarzaur & Schwartz, P.C., response to complaint ********, submitted by ************************, received by our office on March 18,2024.  The complaint concerns a consent judgment entered on January 8,2024, in the Small Claims Court of Dale County, case number SM23-901102.
  
  Zarzaur & Schwartz, P.C. is an attorneys office retained by the plaintiff. 
  
  ****************** called our office on December 12th,2023 and requested a payment plan to settle the matter in full.  Per the settlement agreement, ****************** signed and returned a stipulation for consent judgment.  The payment plan went into default when no payments were made.  ****************** called again on January 22nd, 2024 and the payment plan was reset.  The payment plan again went into default when no payments were made.  Our records show one outgoing call to ****************** on February 22nd, 2024.  Our office attempted to contact ***************** to inform her that the payment plan would go into default if no payments were received by our office.  We also show one additional call received from ****************** on March 12th, 2024 in which ****************** again stated that she wished to setup a payment arrangement but this call was disconnected in transfer.  In response to this complaint we have placed a restriction on Ms. ******** file to restrict all outgoing calls.  In an effort to clear up any confusion, we will send a copy of the judgment and validation of the underlying claim(s) to ****************** directly.
  
  If ****************** has any questions or concerns or wishes to further discuss payment options, we invite her to contact our office at *********************.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 11/25/2023 I sent this request to ZARAUR&SCHWARTZ and did not receive a response. I am disputing the information you have sent as well as I am asking for full validation of this debt, under the FAIR COLLECTION PRACTICES ACT. Under 15 USC 1692(e) and 15 USC (f). I ask you provide me the copy of all the following.An explanation of what this alleged account balance is for.A complete audit trail calculation of this balance, including the complete payment history on this account.Documentation that shows I agreed to pay this debt with my signature and documentation showing I gave you permission to have my information and paper work showing I gave you the authorization to contact me. No consent to you having my information and the unauthorized use of my social security number is identity theft.I want the agreement that grants you the authority to collect the alleged debt.I want a copy or you state license, including the license number that gives you the right to collect in my state.I want the purchase agreement showing where you purchased my personal information without my consent.Senior executive from your office to swear under penalty of perjury this corporation was present during the alleged debt, you nor I can validate this because we werent present.I need the original promissory note on the alleged debt.Your claim cannot and will not be considered id any portion of the above is not completed and returned with copies of all requested documents. Please allow 30 days for processing after I receive this information back.

  Business response

  03/08/2024

  This complaint concerns a file placed in our office for collections by our client *****************. Suit was filed against the complainant, Sierra ***** in the Small Claims Court of Jefferson County on 1/18/2024. As of this date our office has received no written or verbal contact from the complainant including requests for validation.  We are more than happy to provide full validation of the account in accordance with all FDCPA requirements upon request.  In response to this complaint we will mail validation to the address we have on file.  If validation is not received by mail within 7 business days of this response, we ask that ************ contact our office at *********************.  We also encourage *********** to contact our office with any questions or concerns.  Zarzaur & Schwartz, P.C. is an attorneys office.  ************ retained Zarzaur and Schwartz, P.C. on November 17, 2023, for legal collections.

  Customer response

  03/08/2024

   
  Complaint: 21365754
  
  I am rejecting this response because:
  
  Sincerely,
  
  Sierra Rice

• Initial Complaint

  07/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On or about June 2022 I received a wage garnishment for a disputed debt. The debt was for the amount of $802.00. The garnishment was awarded in a court located in Alabama. I did not reside in the ****************. It was later determined that I would be provided a refund with the money collected from the law firm. At this present time the firm has refused to return my phone calls, and provide the refund. I have updated the correct mailing address , and left multiple voice-mail requesting refund.

  Business response

  08/23/2023

  This inquiry concerns a file placed with Zarzaur &Schwartz, P.C., for collections by our client LVNV Funding, LLC.  Suit was filed against the consumer, *******************, in the Small Claims Court of Choctaw County on 11/10/2021.  Default judgment obtained on 12/10/2021.  Garnishment filed 7/21/2022.  On 8/24/2022, ******************** was confirmed to reside at a ******* address and the file was scheduled to close as out of area.  A refund check for garnishment funds received was mailed to Mr. ********* last known address and the file was closed with the firm.  On 7/27/2023, ******************* called the firm and notified ** that the refund check was never received.  The issue was referred to our accounting department to investigate.  We received additional calls from ******************** requesting a status update on the refund on 7/28/2023, 7/31/2023, and 8/1/2023. ******************** was able to speak with a live representative in our office on four occasions.  Our accounting department completed their investigation, and a new refund check was mailed to Mr. ********* address on 8/14/2023.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Today as I reviewed my paycheck stub, I notice a lien/garnishment on my paycheck. After contacting my employer's payroll division, I am told that a garnishment was issued by this (predatory) law firm for a creditor that I've never done any business with, received any service from, nor any product from. I never received any paperwork stating that I was being sued or owed anyone, so this all has completely blindsided me. Now I'm being told that there is a judgement against me for +$**** at a time when funds are already tight. I intend to get down to the bottom of this, and submit some of my own filings to the court because this is all unacceptable.

  Business response

  06/15/2022

  Firm has tried to establish communication with the consumer through telephone call and left message on June 6, 2022 with no response.  Firm reached out through email on 6/10/2022, and still awaiting response from the consumer.  We have been unable to reach the consumer to help verify and resolve any issues.  Consumer is welcome to call us at **************.  

• Initial Complaint

  04/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Have been unable to get a live person on the line, nor have I been able to get a call back. I have had two other companies trying to contact them on my behalf for the past 3 days and with the same results.

  Business response

  04/19/2022

  We apologize for any inconvenience contacting our office. Our office was closed April 15, 2022, in observance of the holiday weekend. The firms phone records indicate the consumer called on April 14, 2022, and April 15, 2022, but the call was received after 4:30PMCST. The firm's office hours are 8:30amCST to 4:30pmCST Monday through Friday. On Monday, April 18, 2022, our office experienced a partial power outage due to weekend storms, which caused a delay in response times. Our records indicate that we did speak with Ms. ****** around 3:00PMCST on April 18, 2022, and the issue has been resolved. If any additional response is needed, please let us know either by phone, email (*************@zsattorneys.com) or through our website (www.***********.com).

  Customer response

  04/19/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  I had called from two different numbers and my bank and lawyer called from their own. I did finally get a human on the line, as they said.
  
  Thank you for your response.

• Initial Complaint

  10/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In March of 2020, I signed a consent judgement with this law firm to pay for an old debt. In April of 2020, made my first payment as scheduled. Within one week I was laid off from my job due to COVID 19. I contacted this firm by phone to make arrangements, I got no answer. I left several voicemails, I went so far as to sent them a letter asking for someone to contact in order to make other arrangements. This went on for a year. I just recently received a garnishment letter from the local courts in my area;however, I attempted talk care of the matter months ago with no response from this firm. There law practices of debt collection are very tricky about!

  Business response

  11/01/2021

  Business Response /* (1000, 5, 2021/10/20) */ We recently received notice of your complaint filed with the BBB, specifically: In March of 2020, I signed a consent judgement with this law firm to pay for an old debt. In April of 2020, made my first payment as scheduled. Within one week I was laid off from my job due to COVID 19. I contacted this firm by phone to make arrangements, I got no answer. I left several voicemails, I went so far as to sent them a letter asking for someone to contact in order to make other arrangements. This went on for a year. I just recently received a garnishment letter from the local courts in my area;however, I attempted talk care of the matter months ago with no response from this firm. There law practices of debt collection are very tricky about! We have investigated this issue and show that we have not received any letter from you. Also reviewing our phone logs we show the phone number listed on your account only called our office on 10/4/2021. It does look like you called us 4 times that day between 2:37 PM and 2:39PM, but we show no message was ever left. This was after the wage garnishment was filed. We do apologize for any misunderstanding regarding this account, and we will be glad to discuss payment options. Please feel free to call the manager of the call department between 8:30AM and 4:30PM Monday through Friday directly at XXX-XXX-XXXX.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to small claims court 07/13/21 and entered a payment agreement for $25.00 a month starting 09/15/21 with no interest.The attorney and I signed the document agreeing to this. The document also said if I defaulted on the agreement I would be subject to garnishment. On 09/01/21, a garnishment was filed against me. My payment was not late or due at this time. Why do I have a garnishment? I called the clerk of court and she said that ****** and ******** is a big company and another attorney probably didn't know about my agreement and requested a garnishment. The clerk said to contact the attorneys office because the $25 agreement is on file my payment was not due or late. I called ****** and ******** and spoke with ** ***** who pulled up my information and said she saw the agreement for $25 but the judge granted the garnishment. I told her a judge doesn't just grant a garnishment without it being requested. ** ***** then stated I will let *** ***** know and she will call you.

  Business response

  10/06/2021

  Business Response /* (1000, 7, 2021/09/23) */ We do show the arrangement was set up in court, and unfortunately the pay plan was not set up on *** ************ account. That is why the garnishment was filed, mistakenly. We have mailed a release of garnishment on X-X-XXXX to the court. We also spoke with *** ********* on X-X-XXXX to confirm that and reset the original pay plan.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩