Business ProfileforSpire

My problem began on June 23, 2024, when I attempted to pay my gas bill at ******* located in the ****************** in *********, Alabama. Each time the customer service agent attempted to take the payment, the system gave a error message ( Account number not properly formatted). I was using my physical Spire bill with the account number on it. The CS agent attempted to submit the payment several times to both of the paycodes for Spire. It was rejected each time. I then went to the ******* location in ******, Alabama, where they got the same results. I then went to ******* in ******, Alabama attempted to pay the bill, they received the same results. I then went home. I went to the ****** ******* the following day...attempted to pay the bill, where they received the same error code. Could not accept the payment. On June 27th 2024. I was informed by a Spire CS agent that my account had two account numbers...the one from the bill, one from a legacy account. I told her what I had been through, she proceeded to over talk me...argue with me, basically calling me a liar. At that point I became frustrated, and proceeded to curse her out. She threatened to end the call. Before I cursed her out, I requested a supervisor no less than 12 times. The call is recorded. She ended the call all while being snide, catty. I called back reached a gentleman who insisted that I go to another *******, because that was indeed my account number, to which I said I have been to all of the *******s that I am going to. This is not a *************************** issue, this is a Spire issue. He was rude as well, ended the call. ** finally reached a lovely agent who gave me the legacy account number, stayed on the phone as I attempted to pay through CVS..it could not be accepted without a bar code on the actual bill. I proceeded to head to the ******* Neighborhood Market, with the agent, who was so patient on the line...provided legacy account number it went through. I have more to complain about. Ran out of