ComplaintsforBrannon Honda

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited this dealership on March 11, 2023 to make a consumer credit transaction for a vehicle. I asked 2 salesman if they participated in the Truth In Lending Act and neither stated they were unaware. My credit was ran more than once and I received nothing in return but denial which is a violation of the **** OF REGULATIONS USC ****** a other basis would apply to the fact that the I the applicant did in good faith exercise my right under the Consumer Credit Protection Act and was still denied credit which is a violation according to USC 15 (p) The term unauthorized use, as used in section **** of this title , means a use of a credit card by a person other than the cardholder who does not have actual, implied, or apparent authority for such use and from which the cardholder receives no benefit. My credit card (ssn) was ran and I didnt receive a vehicle which is illegal because I, the card holder didnt receive any benefits from me extending my credit.

  

  Business response

  04/10/2023

  ***************** visited our store in an effort to purchase a vehicle.  Our finance manager sat down with her and explained the process to her.  We told her we would run her credit, look and it and then send it to some banks that we thought might be willing to extend her a vehicle loan.  We told her those banks could say yes or no and if they said no they would explain why and what ***************** would need to do to qualify for a loan.  She agreed to this and signed all the credit application authorizing us to review and submit her credit.  Unfortunately, no banks agreed to the loan without a larger down payment.  

   

  Thank you,

  Brannon Honda

• Initial Complaint

  11/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife's 2010 Honda Pilot broke down in Birmingham and we had it towed to Brannon Honda for inspection/ repairs. We were told the Camshaft sensor was bad and needed to be replaced. They recommended we change the timing belt due to the mileage and we agreed.I called to get an update monday and was told the mechanic was pulling the heads to send them to get machined. I asked why and they said the timing belt was broken. I told them to stop work and inquired why I was being given different information then they had originally provided. I spoke with the service manager and the ** of Service and wlasked for the original inspection report and asked them to tell me why there was a discrepancy. They have not provided the information requested and will not respond.I did get an updated email today from ****** just quoting and extra $3200 to fixe the car on top of the almost $5000 they were already charging.It appears they are trying to take advantage of us being 4 hours away. And the fact that they will not address basic concerns when they are asking a customer to pay close to 10k, makes them look like predators and not trusted Service providers.I have ask numerous times for a response and am not getting answers. This is not a proper way to run a business. I have copies of all the emails I have sent and am willing to.provide them.

  

  Business response

  12/07/2022

  This customer picked up his vehicle over 2 weeks ago and was not charged anything for the diagnosis or repairs.  I was under the impression the matter has been resolved with the customer directly.  I

   

  ******* Brannon

• Initial Complaint

  01/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Transaction date: 7/11/2021 Amount paid to business: $955.90 (includes tax, handling, and shipping) business committed to provide: Full refund I was told that I would get a full refund on a part that was free and under warranty. After shipping the part back I was lead on for 3 weeks until the manager reached out to me to say they could not refund me. I never received the part back. Im requesting a full refund as the part should never have been sold to me in the first place as it it is free for replacement by Honda. The order number is #XXXXX and the record number is #XXXXXXXX. I have a return tracking number that I will provide if needed

  

  Business response

  02/15/2022

  Business Response /* (1000, 7, 2022/01/26) */ The customer purchased a Honda part via the website **************************** and agreed to all terms and conditions of the sale as described on the webpage (see link) XXXX-XXXX Honda Crosstour Electronic Power Steering Unit (EPS)-NON RETURNABLE-Genuine OEM This is a NON RETURNABLE Electrical Item **************************** This part is described as NON RETURNABLE. The part that was returned to our store was a USED part that had been damaged. It is not eligible for refund.

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