2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Terry H
1 star03/11/2024
Took my ***************** due to an oil leak. I was told FOR SURE it was my oil pan and that it needed to be sealed. Well leaving the next morning I noticed while pulling out my garage there was a fresh oil residue. Ive taking my vehicle back 4 times only for *****,( my advisor ) to tell me it was a gasket and the spool that was causing my oil leak. After spending over $600 theyve found what seems to be the real problem (I guess) . Now they want me to pay them another ***** to fix what the problem they believe it is. I want some of my money back so I can take to someone more experienced because CLEARLY theyre not..Review from Micah E
1 star11/01/2021
I have been coming here for service on my Honda Civic for year and a half now. I have not occurred any major problems other than slow staff, but recently my car has been having issues with the steering system. I brought it in for a scheduled appointment at 8:30 AM, and by 4:15 PM they finally got back with me. They said the diagnostic report indicated that the issues were bad struts and the right side CV axle. Once repaired, they said they would use the diagnostic charge as credit for repairs done on the car. Since then, I have replaced the struts and brought it back for them to change the CV axle. While they changed the CV axle, I was informed that their hourly labor rate had increased, so the final total was equal to what it would have been with the original cost of labor without the credit. Then, I was guaranteed the car had been taken for a test drive and the issue was fixed. I travel for work, so I left for a business trip the next day. I was not even 20 minutes into the trip before I heard the same noise again. The service manager, Jeff, was also no help. I poured countless dollars into parts that possibly did not need repairing when I could have taken my car to a noncommercial mechanic and had the right thing fixed immediately for half the cost. Remember, service technicians make commission. The more they can charge you, the more they will because they will receive a larger commission. I have trusted the service department at Brannon Honda since I purchased my car, but after this incident, I will never bring my business here again.
Brannon Honda Response
11/09/2021
We have been working with Mr Eason in an effort to help repair his vehicle. We diagnosed the vehicle as needing a new right axle. The customer returned on a separate visit and asked us to replace the axle with one he provided. We did as asked but told the customer we cannot warranty a customer provided part.
Our service manager has reached out to Mr Eason and offered to waive our diagnostics fee in order to identify the problem as a courtesy to the customer. We are still waiting to hear back.
Customer Review Rating
Average of 2 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.