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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Conversed with *************************** about a 2023 Mustang that is for sale. We made arrangements to meet there. Drove 2 1/2 miles from *******. When we arrived, was told vehicle has been sold. ***** no where to be found. Her phone numbers not working and disconnected. Office ************ cell ************. Car was falsely advertised on internet website. The vehicle was nowhere to be found either; was told ******* was being replaced. However, they had other vehicles they could sell us. Unfair business practice, scammed and falsely advertised.Business response
05/02/2024
When our sales associate ***** received the customer's call the car WAS available. Another customer purchased the vehicle before this customer arrived. ***** failed to notify the customer. She was late arriving to work that day is the reason for her not being available. Our GM *************************** attempted to talk with the customer but they left the dealership before he could engage with them.
Until this notification we have not heard from the customer. We are willing to offer the customer a giftcard to cover their fuel expenses.
Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business can email credit fuel expenses or mail it to me. My email is: ********************** My mailing address is: **********************************
Sincerely,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.