Business ProfileforHallmark Subaru

I purchased 2023 WRX from Jim burke Subaru in aug of 2023. present day is 5-30-24 I have a crack on my windshield I tried to call *** burke for 2 1/2 days and. no answer. so I went to the service department the female rep said she could not find in my contract where I had any coverage for damage like that and I said that was impossible because I know I have it. I asked her if I have to go and ask the sales manager for proof and she said if that's what I have to do. which was very rude (let me say the service manager was behind her the whole time). so I left see the sales manager. upon seeing him he confirmed I do have coverage. the service manager somehow came over and got the paperwork from the sales manager and took his time bringing it back. meanwhile the rep and I got into it. she claims I was aggressive with her and I did not agree. and she refused to talk to me. when he did finally show up I did not shake his hand because this is not the first time he and I have had problems. I found out he called the company who does the claims and lied about the size of the crack on my windshield. they have treated me bad in the passband again now. I hav purchased 2 ******'s from *** burke and recently purchased another but not from *** burke. the service ***** and management is worst. hallmark auto group now own *** burke. I hope they resolve their issue with customer service and train their reps right.