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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been dealing with an unresolved issue with my Hyundai vehicle for over three months. Despite numerous attempts to resolve the problem through Hyundais customer service and repair channels, the issue persists. This situation has caused significant inconvenience and financial burden as I have been without my vehicle for an extended period.The issue began on March 11 when I first experienced problems with the vehicle. It is still under warranty and has been taken to two different dealerships for repairs, none of which have been successfully completed. Currently, the car remains at the dealership, where they claim it has been repaired, but it has not. My mechanic has advised me that the vehicle has a bad coil, which is covered under the warranty. However, the dealership insists it is the fuel injector, and their repairs have not resolved the issue.This situation has caused significant frustration and hardship for me. I am paying daily for transportation to get to work and to pick up my daughter from school. The financial strain has been severe, as I have spent over $1,000 on transportation. This ongoing issue has affected me both mentally and financially, and it seems I am working just to cover my transportation costs.Additionally, despite the ongoing issues and the warranty coverage, I have been refused a loaner vehicle. My car is still relatively new, and it is unfair that warranty-covered issues are not being properly addressed.I urgently need a resolution to this matter as I cannot continue to bear these expenses and the associated stress.
Business response
07/01/2024
We have been trying to reach the customer regarding these concerns but have been unsuccessful reaching them by phone. It seems that this is a Hyundai Motor America concern. In regards to money spent on transportation, we refer the customer to call the ********************** ************* line at ************. They will reimburse you for all expenses with receipts. If the customer does not have certain receipts, we would be more than happy to help acquire them.Customer response
07/02/2024
Complaint: 21908280
I am rejecting this response because:
I understand the position of the dealership. However, my vehicle has not been repaired.
Sincerely,
***************Business response
07/02/2024
The customer came this afternoon to the dealership to pick up the vehicle. The vehicle is repaired and the customer has taken possession of the vehicle.Initial Complaint
11/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They have had my 2016 Veloster, for over a month. I brought it in because the check engine light was on, and now it is not operational. I just had a $15.000 dollar engine put in it by them and now they want me to pay $5500 for a part, not including the labor. My car was running when I brought it to them, and I need it running again! I have bee more than patient.Business response
11/30/2023
The issue with the vehicle is a common problem in this vehicle model. Hyundai Motor America will not participate in the repair or the cost of repair. The engine replacement was covered under warranty and the customer was only out of pocket $1,224.79 towards the $14,000.00 engine replacement. This repair played no part in the current repair needed. We have been in contact with the customer and are working towards a solution with them. We are currently awaiting the customers response and approval to move forward with the repair.Customer response
12/03/2023
Complaint: 20922490
I am rejecting this response because:
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
8 total complaints in the last 3 years.
6 complaints closed in the last 12 months.