ComplaintsforTameron Hyundai

• Initial Complaint

  01/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Bought a 2014 **** Escape on 12/19/23 from this dearlership. They said at the time of sale they sould fixe the blower. After multiple calls with no return I had to drive down there. Of course they said they wont fix and wanted to charge $1100.But that is not the worst. Just last week 1/25, engine light comes on and all h*** brakes loose. Turns out all cylinders are mis-firing and apparently turbo charger is out. Car barely runs and mechanic said it is a total loss. Said the engine could have caught fire at any moment. I have barely had this car a month!! No previous work or problems were disclosed at phrchase, yet obviously something was hidden for such a catastophic engine problem so soon. This dealership wants to move their cars and their problems off the lot and on to consumers! $8000 lost because they sold me a lemon!

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I bought my car in June, I was charged over $2900 for a warranty that I did not agree to purchase. I went back the very next day and filled out the paperwork to cancel the warranty. I was told it would be credited to my account. It still has not been credited to my account. I have called twice, and no one in the finance department will return my calls.

  

  Business response

  09/14/2023

  I am so sorry for the delay in processing that cancellation.  We are happy to do that for you.  I left you a voicemail at the number listed, please get back to us and we will get that taken care of immediately.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  0n 11 August 2023, a visit was made to Tameron Imports LLC in ********** ******* to make an offer in CASH for a used 2023 Santa Fe. An Offer and Trade-in with a balance of $18992.00 left to make deal was accepted. A check for the amount was written by me. Somewhere in the process, without my knowledge or consent, a hard inquiry was made on my credit. I did not fill out a credit application. Further, I was then a few weeks after purchase, denied credit with no amount listed or the reason for denial with an 823 credit score by mail notification.Secondly, I have made numerous attempt to contact Tameron, the General Manager and Mr. ******************* and who did the finical transaction over last couple of days. I have also contacted Equifax and filed a Dispute for the Hard Credit Inquiry. To resolve: An electronic request from Tameron Hyundai to Equifax and pull the hard inquiry. This issue has already effected my overall credit score. My credit score is very important to me. A cash deal paid in full should not have my credit jeopardized.Finally, credit was brought up in sales bartering, with a $2500.00 discount if credit was used. They were told no implicitly; **** only!

  

  Business response

  09/14/2023

  As per our internal process for taking any check as payment, we do have a signed credit application on file from you.  I would love to speak with you directly about this issue as we never want any customer of ours unhappy.  I'd love to work together on finding an amiable resolution to  your concerns. 

  Customer response

  09/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ***** discussed pulling the credit inquiry and pulling the denial of credit with a letter from him today. Also stated, he would complete that today and continue to investigate how my signature for credit was signed, due to I never visited the dealership.

  Finally, ***** appoligized and I believe him. If he completes the two task agreed to, then no further action will be necessary.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 21st, I bought a 2020 Jeep Cherokee from the dealership. At the time that I test drove the vehicle it had rubber floor mats for the front & rear seats in it (no cargo mat). My sales person even pointed out the mats and I thought it was an added bonus. I agreed to purchase the car and it was taken to be detailed. While going through financing, when they found out I was making arrangements to get the car home, they offered to drive it to my house. Another bonus. The car was brought to my house and I was given the keys. After they left, I realized the floor mats were no longer in the vehicle. I called the dealership and asked for a Sales Manager and was transferred to ****. **** was very polite and said no problem, the mats were probably in detailing, and my sales rep would call me in the morning about getting me the floor mats. On August 22nd I received no phone call. I called, asked for a sales manager, was transferred to a sales person who said **** was their manager and took a message. I called again about 3 hours later and was transferred to the voicemail of *********************** to which I left a message explaining the situation. August 23rd I called again and left another message with a sales rep. I also put in a contact email through the website requesting a phone call about my missing floor mats. As of August 24th there has been zero response after ****'s initial "We'll get in contact with you in the morning"At this point, I'm extremely disappointed in the lack of customer service after the sale is complete. I want the rubber floor mats that were in the vehicle when I agreed to purchase it. I don't know where they went or who has them, but they belong with the item that I agreed to and finalized the purchase on.

  

  Business response

  09/12/2023

  We have ordered the rubber floor mats and have them here waiting.  Would you like to come pick them up or have us mail them to you?  

  Customer response

  09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Please have the floormats shipped to my attention at:
  187 ***************.   **********, **   35115
  
  Thank you.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled an appointment for 12/29 at Tameron Hyundai for a recall of the engine knock sensor and brakes. After further inspection of my vehicle on 12/29 it was recommended to do rear brakes, fuel engine flush, the engine knocker recall, and drive belts and spark plugs. 2 weeks later i noticed that my check engine light would come on and off for 2 days. i called the dealership and left a message for the service manager who never called back. I called the dealership a few days later and scheduled the next available appointment to bring my car back in on 2/3. On 2/3 was told that my rear breaks needed to be flushed, a new catalytic converter, a new knock sensor, and all 4 rims needed to be straightened to the tune of over $6000. I asked the service rep how none of this was caught at the 12/29 appointment or why im being asked to pay for service related to a recall that was done in the previous weeks at his dealership. He stated that since there is no current recall i will still have to pay for the knock sensor and in regards to the brake service he couldnt fix the previous mistakes made. I left to have a second opinion. The next mechanic that i visited did confirm that my knock sensor needs to be replaced and that the catalytic converter would soon need to be replaced but it was not immediate and that my brakes were fine.I opened a case with Hyundai corporate and was contacted by a case manager and they began an investigation. A few days of back and forth emails between myself and the assigned hyundai case manager and the case manager and the dealership resulted in the case manager telling me that the dealership stated that even though i was angry we would assist and the case manager would see what further financial assistance or goodwill could be provided.The dealership cancelled my appointment on 2/15. The assigned case manager emailed again on 2/16 asking if the dealership had reached out to me and they still havent. Current Cost impact: $1700

  

  Business response

  08/21/2023

  We have also received an AG complaint from Ebony.  We have offered to reschedule an appointment to appeal the decision Hyundai originally responded with.  We are at a standstill until the vehicle comes back in.

  Customer response

  08/23/2023

   
  Complaint: 19428378
  
  I am rejecting this response because: the issues was fixed by another dealership since you refused to fix my national recall the 2 times you had the vehicle already. You have also already been informed of this.

  
  Sincerely,
  
  *********************

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2023 Hyundai Palisade from Tameron Hyundai with *********************** in July 2022. At the time I owned a Lexus RX350 and I was pregnant with my second child. I wanted a vehicle with more room for my family. Now, I do not actually need as much room as I thought so I wanted to trade my vehicle for something smaller. I took it to 2 dealerships in **********, where I live, and much to my surprise, my vehicle is actually only valued at $45,000 new when I paid over $51,000 for it. I was informed that due to vehicle shortages dealerships were charging market adjustments along with other unnecessary markups to make more money. Now on a trade in, Im upside down almost $12,000. I would like for Hyundai to purchase my vehicle back at the price I paid, including taxes and fees.

  

  Business response

  08/21/2023

  At that time we sold the vehicle for MSRP plus additional charges via an addendum that was fully disclosed on the vehicle and the price on the bill of sale, buyers order and contract.  At that time we sold the vehicle for what they were going for in the market.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩