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ComplaintsforSterilite Corp.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently purchased 16 sterilite plastic latching 6qt.box sku#************ clear base with latches with jade **** lids . I have only had these for a month ,and already every one of the latches had broken off the base ,because the tiny plastic pins that hold the latch in position are designed to break by design! I ha e been calling sterilite corp.a dozen or more times and could only get a voicemail for customer service and anyone else same thing! And on their voice mail recording all they say is, we don't replace parts or defects,,!! That's like giving their customers the middle finger! So basically there saying we will sell this junk to you, and take your money,but if you have a problem with our junk,go pound sand,,! Btw,these boxes are $5.00 a piece, so that's ,$80.00 + tax. I'm very upset that companies could get away with selling junk,and then they won't back up their products at all.b.b.b.I appreciate if you can help me with this,I also left5 emails on the sterilite website,not one returned reply.Business response
05/30/2023
Hi ******,
I am very sorry that you did not hear back from us when you left a message at www.Sterilite.com - I will follow up with those responsible for replying to consumers and also check to make sure your emails came through to ** from the site.
I will have one of our ************* Representatives reach out to you and provide you latches.
Regards,
*********************************
Customer Service Manager
********************** Corporation
*************************************Customer response
06/02/2023
Complaint: 20101244
I am rejecting this response because:management messaged me a few days ago on the BBB format,and said she would look into why I have been ignored,and that she would have someone call me to make arrangements to send me what replacements I needed, well nothing happened at all, nobody called! Nobody apologized! This just shows me that management can't even follow thru with what they promised for a resolution! If she were a good manager,she would have taken care of this problem herself! Instead of passing it off to someone else .
Sincerely,
*************************Business response
06/09/2023
*****************,
I am embarrassed that the individual I assigned to contact you did not reach out to you.
I will call you personally to apologize and see if parts can be sent to you to remedy this situation.
Sincerely -
*********************************
Customer Service Manager
********************** Corporation
*************************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.