Business ProfileforNarrows Podiatry

I ordered a pair of custom orthotics from Narrows Podiatry on 6/28/21 for $304. Prior to ordering, Dr. Stephen ***** of Narrows Podiatry took photos of my current pair of orthotics and sent them to ******** to confirm another new set of orthotics could be made exactly like my current set based off of photos and label/information on the bottom of my current pair. ******** indicated to Dr. ***** it could make the custom orthotics; I placed the order. After multiple attempts, the orthotics still weren't correct, so I sent an old pair back with the incorrect new pair to help ******** manufacture them correctly. When this pair came back, I was told I had a repair fee of $50. The only charge I was aware of and agreed to up front was $304 paid to have a set correctly made like my current pair. I was not notified of any additional charges prior to them being remade, and I did not authorize this $50 charge. This action is fraudulent business practice. This remake should not be called a repair as they were never right from the beginning. Nothing was broken or worn and in need of repair as they were new and never left the office; ******** did not make them correctly, and that isn't my fault especially when ******** confirmed it could make a new pair just like my current pair that had been previously produced by ********. These are custom orthotics; I expect them to be correct considering how expensive they are. They're called custom for a reason and cost more for a reason. If I wanted a pair that didn't work, I'd go purchase a less expensive pair of Dr. Scholl's. An accurate pair should have been able to be produced the first time if an accurate record of what was previously made existed. As of today, I don't have my old or new orthotics as I have an unexpected and unauthorized repair charge of $50 for orthotics I've never worn, and I can only hope the new ones are correctly made this time. ******** and Narrows Podiatry need to absorb or waive this cost.