ComplaintsforPalm Beach Tan
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Complaint Details
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Initial Complaint
11/01/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Canceled my membership over the phone with a manager on August 28, 2021 because I was no longer in town due to a travel assignments for work. Manager at the 280 location was never there and either never returned my calls or was never told I needed to speak with her. I eventually called the Chelsea location and spoke to a manager who handled everything for me but I canceled to late so per policy I was charged for September 1st. FINE. October goes by with no charges because my membership was CANCELED Today on November 1st I get charged $80 randomly. I am furious because if your going to keep my accounts information get your business in check and do not randomly charge people. I was already extremely ****** about paying for september when I was not able to go but being charged 2 payments totaling $160 for services that I didn't receive is INSANE. From speaking with someone today I learned my membership was never canceled and according to the manager there was no record that it was canceled so I asked her well what record would there have been do you guys send out a email or letter of cancellation, she stated "No." So she called corporate to try and get me a refund and was very apologetic but said the best corporate could do was store credit. I am filing this complaint in hopes that this doesn't happen to other.Business response
11/17/2021
Business Response /* (1000, 5, 2021/11/02) */ First, I would like to apologize for any trouble this situation has caused. We try our best to take care of our customer's needs right away. I understand that you have been able to speak with our customer service representative today and she has taken care of getting a refund out to you as soon as we can verify the charge cleared. Please feel free to call us if you have any further questions!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.