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Find a Location

Ed’s New and Used Tires has 1 locations, listed below.

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    Business ProfileforEd’s New and Used Tires

    Tire Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    600 Forestdale Blvd, Birmingham, AL 35214
    BBB File Opened:
    12/15/2022

    Industry Tip

    BBB Tip: A buyer’s guide to purchasing tires

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/15/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 09/24/22 we paid for 2 Tires to be put on the rear a 2009 ***** Impala in the amount of $45/each for a total of $90.00. The technicians placed 2 tires on the car and immediately after driving away the tires began to smoke we immediately returned to the business and was told the tires were too big for the car causing friction. We inquired about getting the correct size tires installed and was told they were not available. We asked for a refund of $90, it was denied. There was nothing posted, nothing on the ticket, and no disclosure at purchase concerning this policy. The old tires were placed back on the car and the business took the replacement tires back. We were told a shipment would be in on Monday, 09/26/22 and we could get replacement tires at that time. The technician took our phone # and promised to call when the tires were available. For collateral we were given 2 tires supposedly to fit out 99 Taurus placed in trunk of the Taurus to bring back for the replacements. One of the tires we were given is dry rotted and the other a snow tire (in *******) both useless. We did not get a call but returned to the business on 09/28/22 and was told the technician we had dealt with had been moved to a different location and we were refused the exchange or a refund. And the technician we spoke with was rude and the other claimed not to speak English. We received nothing for the $90 we paid. We have pictures of the tires that are too big and a receipt where the $90 was paid but no way to upload any documents at this time no scanner. We would like a full refund and can return the useless tires we were given by the technician that seemed to have vanished in the presence of a second technician that does not speak English.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Kamberlyn D

    1 star

    07/18/2024

    If I could give them 0 stars, I would! They stole from me! Took a good tire off of my car & replaced it with a half bald tire that had a nail in it. They also charged me for a tire ****************** but did not actually do the tire ******************. When I went back to get my refund, I tried to explain & let them know all I wanted was a refund. I was immediately told no & then told NO again because I called the police. My receipt shows no proof of a ******************. My receipt also shows that I have a 30 day warranty on *************************** refused to give me my money back. First they tried to say, he did the ****************** but the guy that actually put the tire on my car admitted he put the tire on my car but did not do the ******************. They had a conversation in Spanish, & then their story changed to you didnt get that tire from us. When I asked to see camera footage, they told me they would show it once the police arrives. When the police got there, they told the police they needed a pin to access the cameras & to come back the following business day. All I wanted was a refund. Ive been going to Eds ********** tires for over 2 years & NEVER experienced the horrible service that I got.

    Local BBB

    BBB Serving Central & South Alabama

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