ComplaintsforMcCoy Travel

• Initial Complaint

  12/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked a cruise and found out I would not be allowed t go. Informed the company and she stated that she would try and get a refund. Turns out she did not turn all of the money in to ********. Mc Coy Travel owner ********* ****** myself and ******** was on a phone call Nov 26 to see what happened with all of the money she collected. ******** informed me she only set up one room and paid only $200, but party has paid her almost 1,000. She then informed me that she moved the money to her business account with ******** and that our deposits were non refundable, but that information was never stated prior. while on the phone with ******** she stated she would transfer the money to me if the other guest agreed, because I have an up coming cruise. Then on either mon or tues she decides shes going to charge us a service fee, $5 person, but she has not reached out to all of my guest and is stating she does not know when she will give them their money back. They showed her the flyer and informed her that none of that information was present on the flyers and that they do not accept it. She is not handling this in a business manner and before any legal action have to be taken. She wants to say what the she and the company does and does not do, but failed to relay to my group. My group wants they money back, the same way and amount that they paid. She is now trying to hold our money and is trying to charge myself twice for canceling and wants my group to blame me for not being able to go on the cruise. For the last few months she has been blaming ******** for having our money, when the truth is she did not even turn all of our money over to them. Only one room was booked and carnival charged me a fee to cancel it and refunded the rest of the money paid on that room. ******** refunded two of my guest and that is the only way we were able to find out refunds were to be given. McCoy Travel is lying to my guest and myself. If we did not reach out to each other we would know.

  Business response

  01/20/2022

  Business Response /* (1000, 9, 2021/12/28) */ I do not and have never returned deposits. Yes, she did cancel the cruise because of her and yes, 2 people deposit was returned because they paid on a debit card to Carnival which I normally don't accept debit cards for deposits. And yes, I did say that I would charge a service fee for each deposit I received only because I allowed 2 to pay by debit. I did return every one payment because I failed to list it on the flyer (which I always do). It was my mistake and a mistake I will never do again. I only got in this mess with ****** because I knew her but this will never happen again and I will make sure people know in advance that deposits are non refundable and NO one will be able to pay their deposits with a debit or credit card. ****** wanted me to do work ALL the work I did for her for free because I knew her but that's not how I work or anyone else.

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