Business ProfileforAmerican Family Care, Inc.

I was seen for an issue with my knee. Went to the facility in ****. Overall, it took too long. There was no one and I mean no one in the building, but me yet I sat in a room for far too long. No one even came to check on me or keep me updated or even pretend like they care. I did get an xray and PA (there was NO doctor on site) said he would refer me to an orthopedic doctor. He never did. I found one on my own. Warp speed to this month -7/2024- and all of a sudden I am getting a bill for $50 co pay. Which I am certain I paid upon arrival. I have called them twice now and both ladies said I would not be seen until I pay copay and show insurance. SIXTEEN months later they want me to pay $50 co pay. Where do they get this from and why has it taken so long? I called the # three times only to get employees with very heavy accents. Several times I respectfully asked them to slow down or repeat what they said because I did not understand. I was told I could dispute charge and paperwork would be sent to me. It never came Another phone call and I find out they have no such thing. who should I believe? Since when can a bill be sent wayyyyy after the visit and what took so long? I would not go there again even though the location is very close to home. I will go further to get better care for sure