Customer ReviewsforAmerican Family Care, Inc.

I was seen for an issue with my knee. Went to the facility in ****. Overall, it took too long. There was no one and I mean no one in the building, but me yet I sat in a room for far too long. No one even came to check on me or keep me updated or even pretend like they care. I did get an xray and PA (there was NO doctor on site) said he would refer me to an orthopedic doctor. He never did. I found one on my own. Warp speed to this month -7/2024- and all of a sudden I am getting a bill for $50 co pay. Which I am certain I paid upon arrival. I have called them twice now and both ladies said I would not be seen until I pay copay and show insurance. SIXTEEN months later they want me to pay $50 co pay. Where do they get this from and why has it taken so long? I called the # three times only to get employees with very heavy accents. Several times I respectfully asked them to slow down or repeat what they said because I did not understand. I was told I could dispute charge and paperwork would be sent to me. It never came Another phone call and I find out they have no such thing. who should I believe? Since when can a bill be sent wayyyyy after the visit and what took so long? I would not go there again even though the location is very close to home. I will go further to get better care for sure

Really Had A Racist Health Care Worker Refuse to Examine Me Because I Was A Black Man With A Knot in My Genital Area,She Asked To Drop My Pants An When I Showed Her Where my Concern Was *********************************(Mass) Stated I Didn't Know it Was Down There informed Me She Was Embarrassed an Took Her Examination Gloves Off An Said What Pharmacy Would you like to Use,and said i'll Be Right Back When She Return She Said Give the Prescription about 30 minutes an Go pick it up an Take It For 10 days An I Was Free To Go Never Said What The Medication was For An This Cost ****** An No Exam

The absolute worst place ever . A witch doctor would likely give better service . They either don't answer your call or transfer you to someone who is unavailable and your call is then disconnected. Horrible, terrible and miserable.

Went for a private check out, not insurance, they charged me 140 dollars, I paid and a month later they charged me ************************************************************************* how much will cost or charged me a month later!The front desk ladies are the most rude and useless employees I have ever seen, Worst place to go!!!!! i wonder why they only have 1 star reviews....shame on you!

I went to AFC in Queens on 1/2/24 due to a sore throat. I called AFC and my insurace company to confirm they were in my health insurance network. I confirmed AFC is in my healthcare network. The staff was polite and the doctor was proficient and I was prescribed medication to treat my ailment. I was so impressed with the care I received when I was sick that when my child started to feel unwell on 1/9/24 I took her there for treatment. Yet again excellent medical care and the staff was great. That is where the praise ends. Once the bills came in it has been a pure nightmare that has overshadowed the amazing care we received. I've been battling with AFC for over 2 months to get these bills payed. The billing department is incompetent and continue to fail at processing my claims properly. Ive called my insurance company 4 times and they informed me the AFC claims department continue to submit my referrals out of network, but they are in-network! I call AFC billing 4 seperate times to inform them to resubmit my claims to my insurance in -network, but they continue to process them out of network to make more money from patients. Its unethical,unprofessional and deceptive.

I was feeling sick and went there to see if I could get the care I needed back on January 26, 2024. I specifically asked the receptionist lady if I would need to co-pay or pay out of pocket for my visit as I have a very good **************** (IDK if they put it wrong or if that is an internal code, but on the paper I got from them, the insurance column doesnt say Anthem, it says ** BCBS).I never pay when I go to Southwest in **********, but I ask, just to make sure as I am always very attentive to these details, the receptionist told me I would not be charged anything and I agreed in seeing the doctor.I waited for almost an hour for a guy to come in and he was not even a real ******* ***** know much how to proceed the conversation and simply put me to wait for over 30 min again.He came back, gave me prescription and when I was leaving, I went to the receptionist and double checked if we were even, she confirmed I would not be charged anything!Today, over a month later, what a surprise, I got a huge bill, $196.31 they say I owe.I called right away, the billing people heard me and put the manager of the place, ******, on the line as well, I explained everything that happened, but nothing was solved, they keep saying that it was a misunderstanding from my end! (How convenient)!Before having insurance, the most I paid for an Urgent Care visit was $150, but in this place they charge $262 and to see a bad professional, they lie to you, they hide information, and they do not stand behind their word, they rip you off, and the most you will get is a big headache.Avoid as much as you can going to this place, or be ready to be lied and ripped off!I am very disappointed with my experience with them!

Their business license should be "pulled"! And whomever is involved with medical oversite in ********** ******* should investigate the AFC operation in ******* *******.

Went in on 2/21/24 to the *********************** ********* ****** for sore throat. Of course had to have a Covid test and the girl attempted a strep test. She couldnt get the swab in and says your tongue is in the way. I tell her I cant help if my tongue is on the way. She asks if ** refusing the test?? I tell her no, try again. She barely tries and says no I cant get it, your tongue is in the way. Ive never had someone tell me that before. She didnt even try with a tongue depressor. Patient care is not their fortay. As Im waiting in the room, I can hear the staff laughing and having a good time, no professionalism whatsoever. When the doctor/PA to come in. He had no problem checking my throat with a tongue depressor. ***** was negative and he calls me in a prescription for a cough medicine. All this took an hour. Waste of my time. This location is getting worse and worse.

Billing department screwed up the AFC location that my wife went to. Guess what that leads to, insurance not covering the location that they put onto the bill. My wife has been dealing with this for well over a year, even getting the insurance company involved and going to some sort of special cases group within the insurance company to deal with. Currently AFC owes my wife money, but for some reason she is still getting billed because of their s**** up. They said multiple times they would fix on the phone, but then a month or two goes by and guess what, another repeat bill, as they do not fix the issue. Would avoid AFC at all costs, as they are not to help their patients, and do not care at all and will never change.

My daughter went to this urgent care for two complaints, one for her thumb that was infected and the other one because her throat was hurting.She was asked to pick one ailment for the doctor to look at not both.So my daughter told the doctor to look at her thumb and he did, and it was infected so he treated it with antibiotics, but she never had her throat looked at for a culture for strep throat. She went home, and her throat was killing her that night she went back to the urgent care of the next day. They did a culture, a quick culture which was negative and they sent it out to do a long strep culture. I never heard of a place where they only pick one ailment when you have a couple things to be checked. I dont know why they didnt check her throat on the same ********* want to know why! However, this wasnt the case, and she had to come back the next day, which I am very disappointed. I tried to call for two days and did never we reached a live person and I left several messages and finally someone called me back on Monday by the name of ******* who works as an administrator in one of the offices. She told me that I have to have my daughter sign a HIPAA form in order for me to speak on her behalf, so when the administrator by the name of ******* In called me today she was telling me that I was harassing the other administrator with all the phone calls and that this is being taped and that Im harassing her and I just wanted to know why this protocol happened and that they didnt even ask her for her permission to send out bloodwork, which is not covered because they send it out to an out of network facility called quest. This administrator was very rude very unprofessional and she even hung up on me. I want to put a complaint into this office. It is not run very well. They dont have any communication as far as anybody calling and getting some information without anybody calling you back. I am very disappointed in this unprofessional facility.