Business ProfileforBirmingham Luxury Motors, Inc.

I totally feel swindled by this place. I initially purchased a 2013 Audi in December 2023. I had the car for about 2 weeks and I was to bring it in to their service department cause I thought I smelled gas. Shortly before my arrival, I got a call to pick out another due to some title issues. I was highly upset because I was satisfied with my payment and the mileage on the car. I settled on a newer model *** with a higher note and miles. ***** there I asked if the down payment I put on the Audi be applied to the new car and was told no. As a result, my credit was ran once again within less than a one-month time span. Hence a decline in my score. Since purchasing the car in Jan 2024 I have had the car in my possession for maybe about 6 weeks. I turned the car into the service department because it was running hot. I understood that the main mechanic was out and it may have been longer than anticipated .They provided me a replacement vehicle, but it was not of the same value as the car I am paying for. Three weeks later I have a cracked reservoir leak that I thought was addressed in the initial service, but wasn't cause it wasn't on the paperwork. Again I was provided a replacement vehicle of lesser value. After being at the dealership for 5 business days when I was initially told two, I picked up the vehicle only to have a notification light come on about the coolant being low the very next day. Also, while I can not be 100% sure I do believe they sold the Audi they took back from me to someone else. I saw the exact make and model with the same color interior and their tag this past week while taking my kid to school. They have caused too much frustration in my life these past few months.I hate the lack of communication with the service **** & how my car still isnt fixed.