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Business ProfileforRealPage Utility Management, Inc/Alabama
At-a-glance
Related Categories
Business Details
- Location of This Business
- PO Box 2252, Birmingham, AL 35246-0031
- BBB File Opened:
- 9/16/2020
- Additional Contact Information
Email Addresses
- Complaint
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Terri T
01/29/2022
They do not allow for electronic transfer so my bank sends a check (there is a 5 day arrival time because it is a paper check) This company offers no other way to pay these bills. Unless, of course you want to add your checking account number. This is not happening, I do not trust this company and I will not give them access to withdrawal money from my account. As another complaint read "They won't stop taking the money out of his account!" This is not an option for me. I can pay $**** for a Credit Card transaction. Yet they won't let you put a credit card on your account so they can bill it every month. THEY offer only "pay for " additional options and auto withdrawal.
With this being said here is an example I received my water bill on Dec 30th. I paid it on the 30th, according to my bank the estimated arrival was Jan 6th. The bill was due on Jan 18th. All good right? Not! It was stamped by REAL PAGE on the 24th, again making my payment late and charging me yet another $** late fee. This has happened 3 or 4 times, I don't think this company is LEGIT and I think their processes need to be investigated. I cannot be the only one that this is happening to. I have spoken to them on several occasions. I haven't received a plausible answer yet. I am beginning to believe they have NO other options for payment so they can hold the checks that come in and stamp them late to get the late fees. I have to call my HOA to get the late fee removed every time. It's a shady business. I will be at our next HOA meeting for sure. THIS COMPANY IS THE WORST!
RealPage Utility Management, Inc/Alabama Response
02/04/2022
Here are the different payment options we have available:
• IVR - Residents can make a payment through the phone automated system using their debit or credit card. There is a convenience fee of $**** in making an IVR payment.
• Mailing Check - Residents can make a payment by sending a check to:
Dept. #3167 RealPage Utility Management
PO Box 2252
Birmingham, AL 35246
This is free of charge. Allow the payment to be posted around 5-7 business days.
• Resident website - Residents have the option to make an online payment by logging in to the resident portal. The web address is umresident.realpage.com. They can either use their credit/debit card or electronic check.
Credit/ Debit Card
Visa/Mastercard/Discover
May have a convenience fee of $****
Payment will be posted within 24 hours.
• eCheck (ACH)
No fee
Payment will be posted within 24-48 hours.
• Autopay - For hassle-free payments, residents can set their account up for autopay. Once they have added their checking account, they can now enroll in automatic payment. They need to make sure that the initial date will be 5 business days before their usual due date.
• Money Order - Provide the following details:
Company Name: RealPage Utility Management
RUM Receiver Code: 14727
Account Number:
Amount Due:
• Onsite Payment - Remit the payments to the property office and the property manager will post it to the resident's account. They may also be able to do this via their property portal.
We will reach out to you and do our best to answer any questions. Unfortunately, convenience fees for the above payment methods cannot be waived at this time. It's our understanding that the payment processing options we've provided that are free of charge have been unacceptable because you do not feel comfortable entering your bank information.
Part of the issue is that we can't allow for postal delays - payments are processed on the day they are received. Our records show you have been charged $** late fees 4 times in 2021.
Customer Response
02/05/2022
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