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ComplaintsforMotion Industries, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/24/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Requested for quotation for a pump labyrinth seal (August 2021), sending current seal photos and dimensions as a reference. After obtaining quotation and placing purchase order, I received product from Motion that does not match, despite requesting a second confirmation that part is correct. Motion claimed that this is what they have in stock. Part sent did not match the one on the photo, requested clarification from the supplier: either send the correct part or issue reimbursement. Was told that this is what they have and they will not send reimbursement and could issue credit for future purchases (October 2021) which I am not willing to accept. Amount charged for the seal was 535.67 USD. So far did not receive any reimbursementBusiness response
01/14/2022
Business Response /* (1000, 9, 2021/12/22) */ A credit has been applied to credit card that was used to purchase the materials. Motion Invoice Number: ALXX-XXXXXX Invoice Date: 12/10/21 Amount: -$535.67 Consumer Response /* (2000, 11, 2021/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you very much for successfully processing my complaints. I got full refund from the vendor. Best regards ******** ****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.