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Find a Location

Stone Canyon Homes has 1 locations, listed below.

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    Business ProfileforStone Canyon Homes

    Tiny Houses

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11061 Al-129, Brilliant, AL 35548
    BBB File Opened:
    11/9/2022
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Hi, We have been working with Stone Canyon Homes and ************ Homes in ****, ** (their distributor) since September of 2020. We signed a contract with them and our final blueprints for production and received the house on November 9th 2021. Fast forward to 11/4/2022, we have been requesting them to fix cosmetic issues in the house since the day it was delivered. In the beginning they were responsive but, no action. After following up every week for almost a year to get several things fixed that should have never left their dock, we are desperate but not sure if we should take legal action. We spent our money to build our dream house and want it to be right. Some of the issues we've been dealing with and working through include the following:*HVAC system was wired incorrectly and did not work in the dead of winter and through one of the hottest ******* on record. After many follow *** and ultimatums, we finally got it fixed in July 22.*Custom dresser in *************** is not evenly built or square. Drawers do not close all the way and k**** aren't centered *Barn door bracket on closet in queen ******* was clearly mounted wrong, taken off and remounted with holes left and not covered, sanded, or painted over *Kitchen cabinets - the right side of the kitchen cabinets are 3/4 of an inch lower than those on the left. Clearly visible when at the sink. One of the cabinets was built uneven and is clearly crooked when closed. *There was no insulation around the washer/drier vent and we had to put 5 cans of spray insulation to seal out the cold *Several other contractual agreements were also not followed - several *********** were not put in where needed, there is no garbage disposal or electrical outlet to allow for one, trim around windows and doors is not consistent, and they installed two different manufactured French doors which have since been changed out. This company will not call us back, respond to my emails, and I want them to fulfill their agreement

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Calvin B

    1 star

    05/30/2024

    Stone Canyon Homes has the worst customer service after the sale. I filed a warranty claim in August of 2023 to fix my Sky ***** They have done nothing but delay and lie for the last 9 months. DO NOT BUY FROM THIS COMPANY. They will not return calls, texts or emails just ignore you hoping you will go away. I didnt want to give them any stars but had no choice

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