ComplaintsforElite Fence and Deck Company LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Paid the owner of Elite Deck and Fence Company LLC on August 18, 2022 in the amount of $3,500. This was a deposit for our new wrap around porch. The paperwork said nothing about deposits being final.I called the owner less than two weeks later to cancel the job, due to us deciding to add on to the back of our home. The addition would mean the wrap around porch being redone was not needed. The job was supposed to start sometime in October.When notified of this change, the owner did not have the money anymore. He said he used it on materials. Since September 2022, we have been waiting to receive our $3,500 back that he said he would give us. There have been multiple occasions of him saying the money is coming, and he did not keep his word.We were paid $2,000 in-person on June 24, 2023. Since then, we have not received the remaining $1,500.We are beyond tired of unanswered phone calls and texts. The lack of communication has been extremely unprofessional. My wife had to stop working last year due to her health, and this money would be very helpful for the current treatment plan she is on.Thanks for any help you can provide to get us what is ours.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.