ComplaintsforRV Roadway

• Initial Complaint

  05/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  THE PROBLEM IS WITH THE OPELIKA RV ROADWAY. I HAD AN APPOINTMENT TO REPAIR WARRANTY WORK ON MT *** I LIVE 60 MILES FROM THE STORE WHERE I PURCHASED THE *** MY FATHER IN LAW TOOK MY RV TO THEM AND AT THE SECHDULED TIME 10:30. HE (*************) ADVISED MY FATHER IN LAW HE HAD TO DROP IT OFF AND THEY WOULD CALL WHEN FINISHED. WHY WOULD I NEED AN APPOINTMENT TO DROP SOMETHING OFF AND WAITING FOR A CALL BACK. THATS THE WHOLE THING ABOUT MAKING AN APPOINTMENT. I THEN SPOKE THE MANAGER, SORRY DIDNT GET HER NAME. SHE ADVISED SHE WOULD SPEAK TO ************* AND CALL ME BACK SHORTLY, NEVER DID. I CALLED AFTER LUCH , 1:30 AND ************* ADVISED HE COULDN'T GET TO IT TODAY. HE TOLD MY WIFE HE HAS AN RV THAT HAS BEEN THERE FOR 2 DAYS WITH AN APPOINTMENT. I NEED MY WARRANTY WORK DONE. WHEN SPEND $34,833.00 WITH A COMPANY YOU WOULD THINK THEY WOULD DO WHAT'S RIGHT.

  

  Business response

  06/21/2024

  Appointments are made to get RV units in to start the process.Once an RV is delivered to our service dealer, we will document customers concerns. We will take pictures of any affected parts and composite a written report.
  RV Roadway will submit the photographs and report to the manufacturer via a dealer portal. Then, we wait for a response!
  The RV manufacturer will either approve, deny, partially approve or deny, or ask for further clarification or evidence. This process can take several weeks even months!
  Once the claim is approved,we can begin the repair. Rarely, we will have everything needed on-hand. But we will order the parts. If we're lucky, the parts will be catalog parts available from big RV distributors. If not we need a custom manufactured part (e.g. water tank, cabinet door, etc.) then the process can take weeks!
  Once the parts arrive, we will verify they are the correct parts. If they arent which happens more often than you would think the process starts all over!
  Once the correct parts arrive, we can complete the repair. During this time, RV Roadway will require you keep your RV physically on the lot to keep its place in the service queue. If you remove your RV, it may push your request to the back of the line!
  When warranty service goes well, you can have your RV in and out in a resonable amount of time.
  But when everything goes wrong the manufacturer disagrees with the claim, wrong parts are sent, custom parts are required the process has been known to take months!
  We try our best to get the units repaired in a timely manner.We recomend the customer to drop his unit off to our dealership so we can start the process and get his unit repaired.

  Thanks

  *********************

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Purchased camper and 5 year Easycare warranty in April of 2020. Began the process of canceling warranty in July of 2021. The purchase price of warranty was $2,484 and we were told by easycare our leinholder would receive 75.67% back in the amount of $1,854.67. Easycare was to pay $171.73 and the remainder of the balance was to be paid by rv roadway. Our leinholder has been sent the check for $171.73 but nothing else. The financial advisor at rv roadway claims she has no knowledge of this and was told in November that she would get a new invoice sent from easycare on what they owe and forward me what they sent. I have not been able to reach them now in over a month after many phone calls and emails.

  

  Business response

  01/26/2022

  Business Response /* (1000, 6, 2022/01/05) */ This matter has been resolved. Funds were sent to lienholder.

• Initial Complaint

  11/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bought a new camper from RV Roadways. Camper started leaking at 11 months. Took the camper back for warranty repair before it was 1 year old. Camper was dropped off in may for repair and camper is still waiting to be repaired. Have been told many different reasons why camper isn't repaired yet. Have been told I would be updated on repairs but never get any updates unless I call. Camper has now been at RV roadways for nearly 7 months with no work done.

  

  Business response

  01/20/2022

  Business Response /* (1000, 7, 2021/12/19) */ Repairs have been completed and customer has picked up unit. We do apologize but parts took a very long time to receive from the manufacturer which held up repairs to unit.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩