Additional Information for Filters Now, LLC

• Filters-NOW.com

• Mr. Jeff Stokes, Vice President/Chief Technology Officer
• Mr. Tim Zwilling, Vice President/General Manager

Customer Contact

• Mr. Jeff Stokes, Vice President/Chief Technology Officer

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• Filters-NOW.com offers a lifetime return guarantee for all customers. We will refund the purchase price of any standard size filters bought from us. Filters that are returned must be unused and undamaged when they arrive back at Filters-NOW.com. Filters that are received damaged must be reported within 15 days of receipt in order to file a claim (for orders shipped outside of the contiguous United States please see our shipping policy). Filters that are delivered correctly and in good condition are the responsibility of the recipient. Any package that is refused by the recipient and is returned to Filters-NOW will be credited the price of the filters less the cost of the return shipping. All orders returned to Filters-NOW due to incorrect information (i.e. incorrect name, city, zip code, etc) will incur an additional charge to cover the inadvertent delivery. Please allow 10 business days from the time we receive your items back in order to process the return. Filters, not freight, will be credited back to your card of record. For further instructions on how to handle your return, please contact Filters-NOW.com toll-free at 1-877-991-0400 or via email.

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