ComplaintsforArby’s
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Stopped at the restaurant to eat on 08/07/23 at approximately 5:40 pm. There was printed signs on the windows of the building advertising 4 classic roast beef sandwiches for $10. At the register I ordered the 4 for $10 and the employee told me the were not selling that anymore. I told her the sign was on the window advertising it and she said she knew it was but they didnt do that any longer. I asked to speak with the manager and she stated she was the manager. I ask why they were still advertising this if they were not honoring it and she stated she didnt know. I stated you need to take the signs down and she stated she couldnt because this not her store. I asked if she was the manager why she couldnt take down the advertisement and again she said because this is not my store She refused to honor the advertised product at the posted price. The advertisement does not have an expiration date posted only while supplies last. They are still selling classic roast beef sandwiches I purchased 3 at the regular price. I called the Arbys customer service number and told the representative what had happened and requested to speak with someone concerning the false advertising but have not heard from anyone
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.